Staff Customer Success Engineer

Palo Alto Networks; Bengaluru; On-site; INR 2,200,000 - 3,400,000; Full time

Job summary

Palo Alto Networks in Bengaluru, India, is seeking a Customer Success Engineer to drive advisory and technical enablement for Cortex platform customers, focusing on value realization, scaling, and feature adoption.

You will guide customers through prescriptive engagements, health checks, and workshops with admins and engineers, ensuring secure, efficient operations and ongoing alignment with customer objectives.

Qualifications

• Technical expertise in cybersecurity platforms, specifically XDR, XSIAM, or SOAR technologies.
• Consultative approach with advisory and enablement focus rather than direct implementation.

Responsibilities

• Lead strategic planning and alignment with customer objectives and prescriptive plans.
• Provide expert guidance on platform configuration, health checks, and best-practice reviews to optimize performance.
• Assist customers in scaling by establishing metrics, SLAs, and tailored reporting.
• Advise on advanced security features and opportunities for new feature adoption to improve workflows.
• Lead enablement sessions for admins, engineers, and analysts to drive proficiency in platform fundamentals and case management.
• Conduct periodic reviews with customer stakeholders and account teams to track progress and share best practices.

Skills

XDR/XSIAM/SOAR

Consultative approach

English communication

Problem solving

Job description

Customer Success Engineer

The Customer Success Engineer is a high-level advisory and technical enablement role focused on ensuring customers achieve maximum value and operational excellence from their investment in the Cortex platform (including XSOAR and XSIAM). Serving as a trusted strategic partner, you will guide customers through scaling, optimization, and feature adoption to enhance their overall security posture. This role bridges the gap between technical configuration and long-term security strategy through prescriptive, advisory-led engagements.

High-Level Responsibilities

• Strategic Planning & Alignment: Lead project kickoff sessions to identify customer objectives and develop prescriptive plans for ongoing technical working sessions.
• Technical Advisory & Enablement: Provide expert guidance on platform configuration, health checks, and best practice reviews to optimize performance.
• Platform Scaling: Assist customers in operationalizing the product by establishing metrics, SLAs, and reporting tailored to their unique environments.
• Security Optimization: Advise on advanced security features, such as threat hunting and automation, while identifying opportunities for new feature adoption to improve security workflows.
• Technical Workshops: Lead enablement sessions for admins, engineers, and analysts to drive proficiency in platform fundamentals and case management.
• Ongoing Stakeholder Engagement: Conduct periodic service reviews and technical alignment sessions with customer stakeholders and account teams to track progress and share best practices.

Qualifications

• Technical Expertise: Strong background in cybersecurity platforms, specifically with XDR, XSIAM, or security orchestration and automation (SOAR) technologies.
• Consultative Approach: Proven ability to provide advisory and enablement-focused services rather than direct administrative or implementation execution.
• Communication Skills: Excellence in delivering technical training, conducting workshops, and leading strategic reviews for diverse stakeholders in English.
• Problem Solving: Ability to provide architectural alignment and technical assistance to resolve complex customer queries.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No.