Senior Customer Success Engineer

Palo Alto Networks; Bengaluru; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Palo Alto Networks is seeking a Cortex CSE within the Scale & Optimize framework to drive post‑sales value realization for Cortex XDR/XSIAM/XSOAR. You will lead Technical Working Sessions to move customers from initial setup to a mature, orchestrated defense posture.

In this role, you will maximize customer value through prescriptive technical delivery, transforming the customer journey and ensuring successful outcomes across deployment scenarios.

Qualifications

• Technical proficiency across security products and post‑sales delivery.
• Strong hands‑on technical capabilities with complex deployments.
• Excellent communication and stakeholder management skills.
• Analytical thinker with problem‑solving mindset.

Responsibilities

• Lead Technical Working Sessions to drive customer value realization.
• Deliver prescriptive technical delivery to optimize Cortex deployment.
• Coordinate with customers and internal teams for successful outcomes.

Skills

Technical Expertise

Hands-on skills

Soft skills

Problem solving

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real‑time problem‑solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

As a Cortex CSE within the Scale & Optimize (S&O) framework, you are the primary technical driver for post‑sales value realization for Cortex XDR/XSIAM/XSOAR. You will lead "Technical Working Sessions" to move customers from initial setup to a mature, orchestrated defense posture.

Primary Objectives

• Maximize Customer Value:
• Prescriptive Technical Delivery
• Transform the Customer Journey

Key Responsibilities

• Product‑Specific Operational Tasks
• Technical Value Delivery
• Stakeholder & Project Management

Requirements

• Technical Expertise
• Hands‑on skills
• Soft skills
• Problem solving

Qualifications

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.