Senior Customer Success Analyst

Fundamento; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Fundamento is seeking a Customer Success professional to work with enterprise clients, product and engineering teams to drive adoption of AI-driven conversations and improve outcomes. You’ll own relationships, translate business goals into actionable plans, and help optimize campaigns through data-driven insights.

Ideal candidates have 1–4 years of experience with customers or business teams, strong Excel/Sheets skills, and the ability to communicate results clearly.

Qualifications

• Experience: 1–4 years working with customers or business teams.
• Strong ability to understand business requirements and translate into actions.
• Proficient in Excel/Google Sheets for data analysis and reporting.
• Confident in presenting results to clients and managing conversations.

Responsibilities

• Manage client relationships and maintain account health.
• Drive client outcomes by translating goals into actionable plans and leading reviews.
• Own campaign performance and coordinate go-lives and ongoing operations to realise value.
• Collaborate with Product and Engineering to relay feedback and resolve issues.

Skills

Excel/Sheets

Client communication

Account management

Ownership & initiative

Job description

We’re on a mission to reinvent how enterprises talk to their customers. At Fundamento, we’re building AI

solutions that help businesses handle customer conversations at scale, improve customer experience, and

drive better business outcomes. Our technology is already powering customer interactions for leading

financial services companies like IIFL, Paytm, Hero FinCorp, Shriram Finance, and Jio Financial Services.

Backed by Google and led by experienced founders, we’re building AI that solves real business problems at

scale.

ROLE OVERVIEW

As part of our Customer Success team, you’ll sit at the intersection of AI, product, and real customer impact.

You’ll work closely with enterprise clients, product and engineering teams, and AI systems to drive

adoption, design better conversations, and turn insights into meaningful outcomes. You’ll get hands-on

exposure to conversational design, prompt engineering, and problem-solving in a fast-moving startup

environment, while shaping how businesses use AI to communicate with their customers.

KEY RESPONSIBILITIES

• Manage client relationships: Understand client goals, stay on top of account health, and ensure expectations and commitments are met
• Drive client outcomes: Work with clients to identify opportunities, brainstorm campaign improvements, and translate business goals into actionable plans. Lead MBRs/QBRs to demonstrate results, discuss progress and align on next steps
• Own campaign performance and execution: Analyse campaign data and call insights to identify gaps, coordinate go-lives and ongoing operations, and ensure clients realise value from our voice agents
• Collaborate with Product and Engineering: Bring customer feedback and performance issues to internal teams, coordinate troubleshooting, and drive issues through to resolution while identifying opportunities to improve agent performance and product capabilities.

WHAT WE ARE LOOKING FOR

• 1–4 years of experience working with customers or business teams, ideally in customer success, account management, consulting or a similar role.
• Ability to understand business requirements, work with data and explain findings clearly. Strong Excel/Google Sheets skills are important.
• Confidence in speaking with clients, presenting results and managing conversations when things
• Someone who takes ownership, follows through on commitments and can manage multiple priorities without losing sight of the outcome.
• Curiosity to understand how AI voice agents work and how they can solve real business problems for enterprise customers.

WHY THIS ROLE?

• Work with some of India’s leading lenders and help shape how AI is changing customer interactions at scale.
• Join Fundamento at a stage where there’s room to take on new challenges, broaden your experience and grow into greater responsibility.
• Get direct exposure to the founding team and work alongside Customer Success, Product and Engineering to solve problems that matter to our clients.