Customer Success Specialist

JuteLabs; Delhi; On-site; INR 700,000 - 850,000; Full time

Job summary

JuteLabs in Delhi is seeking a Senior Analyst – Customer Success to strengthen relationships with enterprise clients and optimize campaigns. You will drive customer outcomes, lead Monthly and Quarterly Business Reviews, and analyze data to improve AI voice agent performance.

Collaboration with Product and Engineering will help resolve issues and enhance customer experience. The role targets professionals with 1–4 years in Customer Success or related fields, strong Excel/Sheets skills, and

Qualifications

• 1–4 years of experience in Customer Success, Account Management, Consulting, or similar roles.
• Strong analytical skills and proficiency in Excel/Google Sheets.
• Excellent communication and client management skills.
• A proactive mindset with strong ownership and problem-solving abilities.
• Curiosity about AI, voice agents, and their real-world business applications.

Responsibilities

• Manage enterprise client relationships and account health
• Drive customer outcomes through campaign optimization and performance analysis
• Lead Monthly and Quarterly Business Reviews (MBRs/QBRs)
• Analyze campaign data and call insights to improve AI voice agent performance
• Collaborate with Product and Engineering teams to resolve issues and improve customer experience

Skills

Analytical skills

Excel/Sheets

Communication

Ownership & problem-solving

Job description

We're Hiring: Senior Analyst – Customer Success

Role: Customer Success Associate

Compensation: 7 LPA- 8.5 LPA

Working Days: 5 Days/week

Are you someone who enjoys working with customers, solving business problems, and exploring how AI can transform customer experience? This opportunity might be for you!

About the organisation:

It is reinventing how enterprises communicate with their customers through AI-powered solutions. Backed by Google, our technology powers customer interactions for leading financial services companies like IIFL, Paytm, Hero FinCorp, Shriram Finance, and Jio Financial Services.

What You'll Do:

• Manage enterprise client relationships and account health
• Drive customer outcomes through campaign optimization and performance analysis
• Lead Monthly and Quarterly Business Reviews (MBRs/QBRs)
• Analyze campaign data and call insights to improve AI voice agent performance
• Collaborate with Product and Engineering teams to resolve issues and improve customer experience

What We’re Looking For:

• 1–4 years of experience in Customer Success, Account Management, Consulting, or similar roles
• Strong analytical skills and proficiency in Excel/Google Sheets
• Excellent communication and client management skills
• A proactive mindset with strong ownership and problem-solving abilities
• Curiosity about AI, voice agents, and their real-world business applications

Why Join us?

• Work with leading enterprise customers and India's top financial services companies
• Get hands‑on exposure to AI, conversational design, and prompt engineering
• Work closely with the founding team, Product, and Engineering
• Build your career at a fast-growing AI startup shaping the future of customer interactions