Senior Customer Service Representative

Thermo Fisher Scientific India Pvt Ltd; Faridabad District; Hybrid; INR 500,000 - 700,000; Full time

Job summary

Thermo Fisher Scientific India Pvt Ltd in Faridabad, Haryana invites a Senior Customer Service Representative to join our office team. You will handle administration, order management, quotations, and master data maintenance, ensuring accuracy and timely response across the customer lifecycle.

You will collaborate with cross-functional teams, uphold service level agreements, and support process improvements in a dynamic shared-service environment.

Qualifications

• Minimum 4 years of customer service experience in an office environment.
• Strong written and verbal English communication.
• Experience with ERP and CRM platforms preferred.

Responsibilities

• Handle administration, order management, quotations, and master data maintenance.
• Provide exceptional customer service throughout the lifecycle.
• Collaborate with cross-functional teams to ensure accuracy and SLA achievement.
• Support process improvements and data accuracy in a shared services setup.

Skills

Customer Service

English Proficiency

Communication

Problem Solving

Team Collaboration

Education

Bachelor’s degree or related field

Tools

ERP systems

CRM platforms

Microsoft Office

Job description

Sr. Customer Service Representative Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.

REQUIREMENTS:

Minimum 4 years of customer service experience in a shared service center, multinational, or office environment Experience in handling customer complaints Experience in order management, quotations, and master data maintenance. Preferred Fields of Study: Business Administration, Arts, Science, or related field Strong written and verbal communication skills in English; additional language proficiency may be required Demonstrated proficiency in Microsoft Office applications Experience with ERP systems and CRM platforms preferred Excellent problem-solving abilities and attention to detail Strong organizational skills with ability to prioritize multiple tasks effectively Initiative-taking with a positive, collaborative mindset Ability to handle complex customer requirements and manage escalations professionally Consistent record of meeting performance metrics and service level agreements Capacity to work independently and handle ambiguous situations Ability to develop and maintain effective relationships with internal and external stakeholders Demonstrated judgment and diplomacy in customer interactions Willingness to participate in cross-training and support activities as needed Experience in data accuracy and quality control Ability to work in a standard office environment with regular computer use Experience Level Senior Level