Senior Customer Service Engineer

GE; India; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare is seeking an experienced professional to perform field maintenance and service activities on Ultrasound Modality Equipment. Based in Hyderabad, you will troubleshoot complex issues, complete FMI and PMS inspections, and ensure timely administration.

The role emphasizes customer interface, collaboration with team members, and a strong understanding of the business impact of your work. The ideal candidate has 10+ years of field ultrasound experience, a related degree (or equivalent

Qualifications

• Bachelor's degree or equivalent; high school diploma with relevant experience also acceptable.
• 10+ years of field experience in Ultrasound Modality is preferred.
• Strong communication skills and ability to document and plan activities.

Responsibilities

• Maintain models for Ultrasound Modality Equipment in the assigned area.
• Complete administration tasks on time.
• Ensure timely completion of FMI and PMS inspections documentation.
• Develop conceptual knowledge of professional discipline and provide support as needed.
• Understand how own team's work contributes to the area and collaborate to resolve issues.
• Serve as interface between customer and GE, exchanging technical information and ensuring understanding.
• Based out of Hyderabad.

Skills

Ultrasound maintenance

Field service experience

Customer relationship

Education

Bachelor's degree or equivalent

High school diploma with relevant experience

Job description

Job Description:

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

In this role you will be responsible for:

• Maintaining all models specific to Ultrasound Modality Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems.
• Completing all administration tasks on time.
• Ensures timely completion of FMIs (Field Modification Instructions) and PMS (Preventive Maintenance Service) inspections documentation for assigned accounts.
• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• Having general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolving issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborating with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information asks questions and checks for understanding.
• The incumbent will be based out of Hyderabad.

Educational Qualification:

• Knowledge level is comparable to a Bachelors degree from an accredited university or college (or a high school diploma with relevant experience).

Required Qualifications:

• This role requires 10 plus years of field experience in Ultrasound Modality is preferred.

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

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Additional Information

Relocation Assistance Provided: Yes