Senior Consultant - MEA

OSX Techlabs Private Limited; Pune District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Osmos in Pune is seeking a Customer Success professional to own and grow the MEA market, spanning South Africa and the Middle East. You will be the trusted partner for our clients, bridging Sales, Product, and Support to drive adoption, upsell, and renewals in high-visibility accounts.

You will manage end-to-end relationships, conduct QBRs, and advocate for customers while coordinating cross-functionally to resolve issues and drive revenue growth.

Qualifications

• 3–6 years of enterprise SaaS customer success or account management experience.
• Experience managing senior stakeholders in large organizations.
• Proven ability to upsell, renew, and expand accounts to hit quotas.

Responsibilities

• Manage end-to-end MEA accounts from onboarding to renewal and expansion.
• Develop optimization strategies for client use of Osmos platform.
• Lead quarterly business reviews with executive stakeholders.
• Drive adoption, retention, and revenue growth across accounts.
• Coordinate with Sales, Product and Support to ensure seamless experiences.
• Advise clients on best practices to maximize ROI.

Skills

Account management

SaaS

Executive communication

Stakeholder management

QBR facilitation

Tools

CRM tools

Job description

Who We Are

Osmos, a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.

Your Impact

We're seeking a Customer Success professional based in Pune to own and grow our MEA market, spanning South Africa and the Middle East. You'll be the trusted partner for our clients in these regions, bridging Sales, Product, and Support to drive adoption, upsell, and renewals. This is a high-visibility role with direct responsibility for quota achievement tied to customer growth and retention across the MEA portfolio.

What You'll Do

• Own the end-to-end client relationship across MEA accounts — from contract and implementation through renewal and expansion.
  
• Develop optimization strategies tailored to each client's use of the Osmos platform within the South African and Middle Eastern market contexts.
  
• Own a quota tied to adoption, upsell, and retention, ensuring revenue growth within assigned accounts.
  
• Conduct regular QBRs (Quarterly Business Reviews) to align on performance, showcase ROI, and identify expansion opportunities.
  
• Act as the primary point of contact for multiple client stakeholders, including senior and executive management.
  
• Advise customers on best practices and ideal usage of the platform to maximize impact.
  
• Upsell additional modules and tactics to grow customer revenue and deepen engagement.
  
• Partner cross-functionally with Sales, Product, and Support to resolve issues and ensure seamless client experiences.
  
• Be the voice of the customer internally, advocating for their needs and influencing roadmap discussions.
  
• Drive toward contract renewals, proactively managing account health, adoption metrics, and client satisfaction.
  
• Quickly become an expert in the Osmos platform, providing training, insights, and strategic guidance to clients.
  
• Manage large enterprise relationships with professionalism, organizational excellence, and strategic foresight.
  

You’ll Thrive If You Have

• 3-6 years of experience in customer success or enterprise account management within SaaS, retail media, ad-tech, or mar-tech.
  
• Skilled at managing multiple senior stakeholders within large, complex customer organizations.
  
• Excellent communicator, able to confidently engage with executive-level clients and internal teams alike.
  
• Highly organized and detail-oriented, with the ability to juggle multiple enterprise accounts.
  
• Proven ability to upsell, renew, and expand existing customer relationships, meeting or exceeding quota targets.
  
• Strong analytical and problem-solving skills, with the ability to design and execute optimization strategies.
  
• Experienced in driving customer adoption and retention through proactive engagement and measurable impact.
  
• Comfortable leading QBRs and executive-level business reviews, aligning client goals with Osmos.ai’s solutions.
  
• Thrive in a startup environment—comfortable with ambiguity, quick to learn, and adaptable to shifting priorities.
  
• Customer-first mindset with the ability to act as a trusted advisor to senior leadership at client organizations
  

Why Choose Osmos?

• Startup Energy, Enterprise Scale: Fast-paced innovation with global ambition
• Revolutionize Retail Marketing: Be at the forefront of AI-powered solutions
• Meaningful Contribution: Directly impacts major brands' success
• No Red Tape: Autonomy and empowerment to drive results
• Growth & Fun: Continuous learning in a vibrant, collaborative culture
• Competitive Rewards: We value your expertise and offer strong compensation

Ready to champion client growth? Let's chat.