Customer Success Manager

ShopOS; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Health & wellness benefits

Direct mentorship from founders

Innovative work environment

Job summary

ShopOS in Bengaluru is seeking an Account Manager to serve as the bridge between clients and internal teams. You will ensure client satisfaction, drive adoption, and monitor usage metrics.

The ideal candidate has 3–5 years of experience in account management and strong communication skills. This is an on-site role, and you will work with top D2C brands and startups, enhancing their experience with ShopOS.

Qualifications

• 3–5 years of experience in account management or customer success.
• Strong interpersonal and client communication skills.
• Ability to manage multiple clients with focus on details.

Responsibilities

• Own and nurture client relationships post-sale.
• Collaborate with teams to ensure client success.
• Monitor client satisfaction and usage metrics.

Skills

Client-facing communication

Problem-solving skills

Attention to detail

Understanding of eCommerce metrics

Tools

HubSpot

Notion

Slack

Figma

Airtable

Job description

We’re building ShopOS — AI agents powering the entire ecommerce stack. Already past PMF, we’re scaling fast and shaping the future of how online brands are built with AI. Co-founded by seasoned builders with multiple successful exits to companies like Flipkart & Polygon Labs, and we’re backed by Binny Bansal. This isn’t just another start‑up — it’s a front‑row seat to the next big shift in ecommerce.

As an Account Manager at ShopOS, you’ll serve as the bridge between our clients and internal teams. Your goal: ensure our clients are delighted, activated, and growing with us. You’ll own relationships with leading D2C brands, fast‑moving startups, and enterprise clients, ensuring their onboarding, ongoing use, and success with ShopOS is frictionless and outcome‑driven. You’ll work closely with product, creative, and engineering teams to ensure our solutions map to client goals, and advocate for product improvements based on feedback. If you’re a people‑first operator with a knack for structured thinking, storytelling, and client happiness—you’ll thrive here.

What You’ll Own

• Own client relationships: Serve as the key point of contact for clients post‑sale, owning onboarding, activation, QBRs, and renewals.
• Ensure client success: Work with cross‑functional teams to deliver campaigns, features, and outputs that map to client goals.
• Drive adoption: Understand each client’s business and identify opportunities to expand usage of ShopOS capabilities.
• Monitor satisfaction: Track client health, usage metrics, and feedback to preempt churn and improve retention.
• Act as a voice of the customer: Bring client insights to internal teams to inform roadmap and campaign strategy.
• Report & communicate clearly: Deliver crisp progress updates, results, and action plans to both internal stakeholders and clients.
• Work cross‑functionally: Partner closely with creative leads, PMs, and GTM teams to ensure high‑quality, on‑time delivery.
• Grow accounts: Identify expansion and upsell opportunities aligned to client needs and success.

What We’re Looking For

• 3–5 years of experience in account management, customer success, or client‑facing roles in SaaS, eCommerce, or agency setups
• Strong client‑facing communication and interpersonal skills
• Proven ability to manage multiple clients and stakeholders with attention to detail
• Excellent problem‑solving skills and ability to translate needs into solutions
• Understanding of the eCommerce landscape and comfort navigating metrics like ROAS, CAC, AOV, etc.
• Strong written communication and presentation skills
• Ability to work cross‑functionally and influence without authority

Good to have

• Experience working in fast‑paced startup environments
• Exposure to working with AI‑powered or automation platforms
• Background in creative or performance marketing agencies
• Strong empathy for users and product orientation
• Familiarity with tools like HubSpot, Notion, Slack, Figma, and Airtable
• Comfort working with spreadsheets and light data analysis

Our Values

• Extreme ownership and bias for action
• Honest, high‑velocity communication
• Respect for craft and obsession with users
• Fast, scrappy iteration over perfection
• Low ego, high empathy, radical candor

What We Offer

• Health & wellness benefits
• Work from our vibrant Bangalore (HSR Layout)
• Direct mentorship from founders and top E‑commerce / AI veterans who are our advisors
• Work on cutting‑edge AI + commerce problems

Location

We’re hiring in Bangalore (no remote for this role).

• Work on cutting‑edge AI products redefining commerce.
• Build with founders who’ve done this before.
• Be part of a high‑growth, high‑impact journey.