Senior Consultant

Infosys BPM Ltd.; Mangaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Infosys BPM Ltd. in Mangaluru seeks a Change Management professional to develop and execute an integrated change strategy aligned with project plans and business objectives. You will assess current processes, engage stakeholders, and drive adoption across teams.

The role emphasizes training, communication, governance, and continuous improvement, focusing on delivering measurable benefits and sustaining the new operating model.

Qualifications

• Graduate degree required.

Responsibilities

• Change strategy and planning: Develop and execute an integrated change management strategy aligned with the project plan, business objectives, implementation milestones, and operational priorities.
• Current state and impact assessment: Understand current processes, user experience, system benefits and improvement needs. Assess impacts across roles, processes, controls, technology, skills and ways of working.
• Stakeholder engagement: Identify key stakeholder groups, assess influence and impact, and build targeted engagement plans. Maintain transparent communication on progress, decisions, dependencies, and roadblocks.
• Readiness and adoption: Conduct readiness assessments, define adoption actions and monitor preparedness before and after implementation. Champion the change and promote consistent adoption across teams.
• Communications: Create and deliver clear, audience-specific communication plans and materials covering the case for change, expected benefits, role impacts, timelines and required actions.
• Training and capability building: Support training needs analysis and the design, coordination and delivery of role-based training. Ensure users understand both the new system and the associated processes.
• Process documentation: Develop and maintain standard operating procedures, user guidance, process maps, and supporting materials for the future-state operating model.
• Resistance and risk management: Identify anticipated and persistent resistance, change risks, and adoption barriers. Define mitigation actions, elevate material concerns, and track closure.
• Coaching and change leadership: Coach project teams, people managers and change champions. Equip leaders to reinforce expected behaviors and support employees through the transition.
• Governance and measurement: Define success measures and adoption indicators; track issues, readiness, training completion, user feedback and stabilization progress; provide concise reports to governance forums.
• Operating model support: Contribute to organizational design, role clarity, responsibilities, handoffs and governance required to sustain the new way of working.
• Continuous improvement: Capture lessons learned and user feedback, identify improvement opportunities and help embed a culture of continuous operational improvement.

Skills

Change management

Stakeholder engagement

Training delivery

Process documentation

Education

Graduate

Job description

Roles & Responsibilities

• Change strategy and planning: Develop and execute an integrated change management strategy aligned with the project plan, business objectives, implementation milestones, and operational priorities.
• Current state and impact assessment: Understand current processes, user experience, system benefits and improvement needs. Assess impacts across roles, processes, controls, technology, skills and ways of working.
• Stakeholder engagement: Identify key stakeholder groups, assess influence and impact, and build targeted engagement plans. Maintain transparent communication on progress, decisions, dependencies, and roadblocks.
• Readiness and adoption: Conduct readiness assessments, define adoption actions and monitor preparedness before and after implementation. Champion the change and promote consistent adoption across teams.
• Communications: Create and deliver clear, audience-specific communication plans and materials covering the case for change, expected benefits, role impacts, timelines and required actions.
• Training and capability building: Support training needs analysis and the design, coordination and delivery of role-based training. Ensure users understand both the new system and the associated processes.
• Process documentation: Develop and maintain standard operating procedures, user guidance, process maps, and supporting materials for the future-state operating model.
• Resistance and risk management: Identify anticipated and persistent resistance, change risks, and adoption barriers. Define mitigation actions, elevate material concerns, and track closure.
• Coaching and change leadership: Coach project teams, people managers and change champions. Equip leaders to reinforce expected behaviors and support employees through the transition.
• Governance and measurement: Define success measures and adoption indicators; track issues, readiness, training completion, user feedback and stabilization progress; provide concise reports to governance forums.
• Operating model support: Contribute to organizational design, role clarity, responsibilities, handoffs and governance required to sustain the new way of working.
• Continuous improvement: Capture lessons learned and user feedback, identify improvement opportunities and help embed a culture of continuous operational improvement.

Educational Requirement

Graduate

Preferred Skills

Insurance->P&C(Property and Causality)/ L&A - CLUSTER-2

Service Line

BPO Service Line