Senior Consultant

Infosys BPM; Pune District; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Infosys BPM in Pune requires a skilled business analyst to analyze requirements, plan deployments, and resolve issues with strong IT and process knowledge. You will conduct requirements workshops, identify improvements, and support training materials.

Collaboration with clients and teams is essential, and you will assist in presales and marketing artifacts for GTM initiatives. The role emphasizes strong communication, teamwork, and the ability to work across IT and business domains within a BPO

Qualifications

• Analyse requirements with strong process/solution knowledge.
• Plan deployment steps and anticipate cutover issues.
• Resolve issues quickly via direct customer interaction.
• Participate in client discussions to understand problems and articulate solutions.
• Train users and prepare training material.

Responsabilités

• Analyze requirements by demonstrating strong process/solution/ product knowledge and understanding of constraints.
• Follow project plan deployment steps and foresee cutover issues.
• Resolve simple issues with speed and accuracy and analyze root causes through customer interaction.
• Participate in client discussions to understand problems and articulate solutions to stakeholders.
• Identify solution alternatives considering gap resolution, feasibility, and user acceptability.
• Conduct requirements workshops and AS-IS/current system studies to identify changes.
• Prepare artifacts for marketing and GTM solution activities including case studies.

Connaissances

MS Excel

SQL

JIRA

VISIO

Communication skills

Team player

Formation

BE/BTech / Engineering graduate

Graduate

ME/MTech/MS/MBA

Outils

JIRA

VISIO

Description du poste

Roles & Responsibilities

• Analyze the requirements by demonstrating strong process/solution/ product knowledge, understanding of the business/IT scenario, understanding of constraints in implementation and technology.


• Follow the steps for deployment as envisaged in the project plan, foresee possible cutover issues and plan for them proactively.


• Resolve simple common issues with speed and accuracy, understand issue and analyze root cause through direct customer interaction.


• Participate in client discussions to understand customer problems, articulate to stakeholders,


• identify solution bringing the best industry and company practices.


• Conduct requirements workshops, understand the AS IS processes/ Current System Study and identify high level process/system changes.


• Arrive at possible solution alternatives that factor in gap resolution, impact on related functional areas, acceptability of the solution to the user community, technical feasibility and efficiency.


• Train the users (end and key users) and prepare training material.


• Assist in presales activities as a SME by giving inputs in solution design and team structure.


• Prepare artifacts for marketing and GTM solution activities including case studies IN ORDER TO build collateral for marketing initiatives.


• Handling the team of Business Analysts.


• Review the documents created by Team Members

Technical Requirement

• Advanced IT skills, especially MS Excel and SQL, JIRA and VISIO


• Associate (III) or LOMA (ALMI / ACS) certification


• A strong understanding of the life insurance industry with Information Technology (IT) delivery experience.


• Strong written and oral communication skills with the ability to communicate to individuals with differing levels of modelling understanding.


• Able to work effectively as part of a team and on own initiative.


• Excellent organizational and prioritization skills.

Additional Responsibility

• BE/B Tech/any engineering graduate/ME/M.Tech/MS/MBA

Educational Requirement

Graduate

Service Line

BPO Service Line