Senior Commercial Applications Administrator

FinThrive Revenue Systems, LLC; India; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Term life, accidental & medical insurance

Meal and transport arrangements

Job summary

FinThrive Revenue Systems, LLC in India is seeking a Senior Commercial Applications Administrator to oversee the Seismic sales content platform and Gainsight customer success platform. You will be responsible for system administration, user training, and ensuring alignment with commercial goals. The role demands strong communication and collaboration skills, a Bachelor's degree in computer science or related field, and experience in sales applications. Benefits include life and medical insurance, along with transportation and meal arrangements.

Qualifications

• 3+ years’ experience with Gong, Seismic or other Commercial Sales Applications.
• Experience in all phases of project cycle with both technical teams and business users.
• Ability to effectively prioritize and execute tasks under high pressure.

Responsibilities

• Serve as the system administrator and business owner for Seismic.
• Train field users on Seismic best practices.
• Administer Gainsight, overseeing user access and business workflows.
• Ensure data integrity across Gainsight, Salesforce, and BI tools.

Skills

Troubleshooting skills

Communication skills

Collaboration skills

Project management

Customer focus

Microsoft Office proficiency

Service-oriented attitude

Education

Bachelor's degree in computer science or information systems

Tools

Seismic

Gainsight

Salesforce

BI tools

Gong

Job description

Senior Commercial Applications Administrator

India

Job Description

About the Role

As the Senior Commercial Applications Administrator (Seismic + Gainsight), you will serve as the embedded system owner and strategic business partner for FinThrive’s sales content platform (Seismic) and customer success platform (Gainsight). You will work cross-functionally with Marketing, Enablement, Sales, and Customer Success teams to ensure these platforms are fully leveraged to drive customer lifecycle engagement, rep productivity, and content effectiveness. Your deep expertise in these systems and understanding of field workflows will help improve adoption, streamline business processes, and ensure ongoing alignment with Commercial goals.

Responsibilities

• Serve as the system administrator and business owner for Seismic, managing content structure, user access, Seismic Learn, and usage reporting.
• Ensure Marketing and Enablement teams are equipped to keep content aligned with campaigns, initiatives, and buyer journey stages.
• Train field users on Seismic best practices and monitor adoption, flagging usage trends and coaching opportunities.
• Administer Gainsight, overseeing user access, dashboards, playbooks, customer journeys, and health score configuration.
• Work closely with CS leadership to map lifecycle milestones into Gainsight workflows and automated processes.
• Ensure data integrity and process alignment across Gainsight, Salesforce, and BI tools.
• Partner with the Gong/Salesforce Administrator to ensure system harmony across Commercial technology stack.
• Contribute to monthly governance meetings with IT and cross-functional partners to align on change control, roadmap, and system compliance.
• Document configuration decisions, business requirements, and best practices to ensure knowledge continuity.

Qualifications

• Bachelor's degree in computer science, information systems, or other relevant experience.
• 3+ years’ experience with Gong, Seismic or other Commercial Sales Applications.
• Excellent troubleshooting skills along with strong communication and collaboration skills.
• Experience in all phases of project cycle with interfacing both with technical teams as well as multiple lines of the business users.
• Familiarity with change and release management processes.
• Excellent written, oral, interpersonal, and presentational skills.
• Proven ability to work cross-functionally with leaders across multiple departments and end users.
• Solid knowledge of Microsoft Office products.
• Go-getter attitude with proven ability to thrive within a fast-paced, dynamic environment.
• A service-oriented attitude and customer focus.
• Highly self-motivated and directed aptitude.
• Ability to effectively prioritize and execute tasks under high pressure.
• Experience working in a team-oriented, global, collaborative environment.
• Travel required: up to 10%

Preferred Qualifications

• Proven track record in a role similar to Sales Enablement Specialist or Sales Operational Analyst.
• Previous experience working in a Scrum/Agile/Fast Paced environment.

Benefits

• Term life, accidental & medical insurance.
• Meal and transport arrangements.

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.