Senior Cluster Manager

Zepto; Mumbai; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Zepto in Mumbai is seeking an experienced operations leader to own end-to-end warehouse and dark store operations for a cluster of 20-30 sites. You will drive inbound to dispatch processes with strict SLA adherence and lead large ground teams across multiple locations.

The role requires strong experience with dashboards, KPIs, and data-driven reviews, plus a proven ability to improve throughput, reduce shrinkage, and drive cost efficiencies while aligning with central operations and planning

Qualifications

• Graduation, MBA preferred (Operations/Supply Chain) or equivalent experience.
• 5–8+ years in warehouse/dark store/fulfilment center operations with exposure to multi-site management.
• Strong understanding of end-to-end warehouse operations — inbound to dispatch.
• Proven experience managing large ground teams across multiple locations.
• Hands-on with dashboards, KPIs, and data-driven operational reviews.
• Strong execution focus in high-volume, high-pressure environments.
• Process-oriented mindset with experience enforcing SOPs and driving accountability.
• Data-driven, ownership-focused, and built for scale.

Responsibilities

• Own end-to-end operations for a cluster of 20-30 dark stores, ensuring seamless execution from inbound to dispatch.
• Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs.
• Own and optimize key store KPIs such as putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and cost metrics.
• Ensure high inventory accuracy across stores through control mechanisms, audits, and loss-prevention initiatives.
• Drive quality compliance across handling, storage, and dispatch while standardizing SOPs across nodes.
• Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour formats.
• Collaborate with Central Operations, Planning, and Supply Chain teams to resolve escalations and remove bottlenecks.
• Continuously improve throughput, reduce shrinkage and damages, and drive cost efficiencies across the cluster.
• Own operational performance reviews through dashboards, governance cadence, and metric-driven accountability.
• Support profitability goals by running high-efficiency, cost-conscious, scalable operations.

Skills

Operations Management

Leadership

Data-driven

KPIs

Education

MBA in Operations/Supply Chain

Tools

Excel

Dashboard tools

Job description

Responsibilities, aka, what we’d like you to deliver :

• Own end-to-end operations for a cluster of 20 - 30 dark stores, ensuring seamless execution from inbound to dispatch.
• Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs.
• Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and overall cost metrics.
• Ensure high inventory accuracy across stores through strong control mechanisms, audits, and loss-prevention initiatives.
• Drive quality compliance across handling, storage, and dispatch processes while standardizing SOPs across all nodes.
• Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour store formats.
• Collaborate closely with Central Operations, Planning, and Supply Chain teams to resolve escalations and remove operational bottlenecks.
• Continuously improve throughput, reduce shrinkage and damages, and drive cost efficiencies across the cluster.
• Own operational performance reviews through structured dashboards, governance cadence, and metric-driven accountability.
• Support overall profitability goals by running high-efficiency, cost-conscious, and scalable operations.

Are you who we’re searching for

• Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent experience
• Experience: 5–8+ years in warehouse/dark store/fulfilment center operations with exposure to multi-site management
• Strong understanding of end-to-end warehouse operations — inbound to dispatch
• Proven experience managing large ground teams across multiple locations
• Hands-on with dashboards, KPIs, and data-driven operational reviews
• Strong execution focus with ability to operate in high-volume, high-pressure environments
• Process-oriented mindset with experience enforcing SOPs and driving accountability
• Comfortable managing cost metrics, shrinkage control, and operational P&L levers
• Data-driven, ownership-focused, and built for scale