Deputy Cluster Manager

Zepto; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Zepto is seeking an experienced Operations leader to own end-to-end operations for a cluster of 15-20 dark stores in Mumbai. You will drive inbound, putaway, picking, packing and last-mile dispatch with strict SLA adherence, while leading store managers and large ground teams across multiple locations.

You will monitor KPIs such as putaway TAT, receiving adherence, shrinkage, damages, and cost metrics; ensure inventory accuracy; enforce SOPs; and partner with Central Operations and Planning

Job description

Responsibilities

• Own end-to-end operations for a cluster of 15 - 20 dark stores, ensuring seamless execution from inbound to dispatch.
• Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs.
• Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and overall cost metrics.
• Ensure high inventory accuracy across stores through strong control mechanisms, audits, and loss-prevention initiatives.
• Drive quality compliance across handling, storage, and dispatch processes while standardizing SOPs across all nodes.
• Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour store formats.
• Collaborate closely with Central Operations, Planning, and Supply Chain teams to resolve escalations and remove operational bottlenecks.
• Continuously improve throughput, reduce shrinkage and damages, and drive cost efficiencies across the cluster.
• Own operational performance reviews through structured dashboards, governance cadence, and metric-driven accountability.
• Support overall profitability goals by running high-efficiency, cost-conscious, and scalable operations.

Are you who we’re searching for

Qualifications

• Qualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent experience
• Experience: 5 8+ years in warehouse/dark store/fulfilment center operations with exposure to multi-site management
• Strong understanding of end-to-end warehouse operations inbound to dispatch
• Proven experience managing large ground teams across multiple locations
• Hands-on with dashboards, KPIs, and data-driven operational reviews
• Strong execution focus with ability to operate in high-volume, high-pressure environments
• Process-oriented mindset with experience enforcing SOPs and driving accountability
• Comfortable managing cost metrics, shrinkage control, and operational P&L levers
• Data-driven, ownership-focused, and built for scale