Senior Client Servicing Executive (Advertisement / Marketing)

BigCity Promotions; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

BigCity Promotions in Bengaluru seeks an Account Manager with 2+ years in client servicing to foster growth with existing clients and identify new opportunities. You will coordinate with creative, product development, and delivery teams, while leading negotiations and ensuring high client satisfaction.

The role requires strong communication, relationship-building, and presentation skills, with exposure to traditional advertising or direct marketing beneficial.

Qualifications

• 2+ years of experience in client servicing and account management.
• Prior experience in growing accounts and mining new opportunities within existing accounts.
• MBA or Graduate degree preferred.
• Account Management and relationship-building skills essential.
• Experience in traditional advertising, direct marketing, or similar media environments is a plus.

Responsibilities

• Work with management to bring creative solutions to prospective clients.
• Identify opportunities to grow existing client business.
• Manage key accounts and ensure client satisfaction.
• Coordinate with Creative, Product Development, Delivery & Fulfillment, Operations teams.
• Lead client negotiations and presentations.
• Prepare monthly program review decks and engagement strategies.
• Ensure alignment across teams to deliver on revenue goals.
• Staff new initiatives effectively and plan staffing assignments.
• Collaborate with peers in planning and agencies for opportunities.
• Analyse data to design engagement strategies for clients.
• Liaise with backend teams to execute client tasks.

Skills

Account Management

Client Servicing

Relationship Building

Negotiation

Education

MBA preferred

Graduate or Postgraduate

Job description

• Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.
• Contribute to client’s business growth by identifying new opportunities.
• Key Account Management
• Coordinating with various teams eg, Creative, Product Development, Delivery & Fulfillment, Operations etc.
• Responsible for future business generation from existing clients.
• Foster a productive and empowering working environment.
• Deliver company business and revenue goals.
• Will work on multiple projects at once and ensure strong integration across the organization.
• Lead new business efforts and determine the optimal staffing assignments for new initiatives.
• Partner with peers in planning and creative agencies, and internal disciplines to work on existing or new business opportunities.
• Perform senior-level client negotiation and management skills, with clear and excellent speaking, writing and presentation skills.
• Data analysis and designing engagement strategies to keep the program dynamic and engaging for the users
• Work closely with the backend functional teams like creative, technology, procurement, finance etc and liaison the tasks with the client
• Creation and presentation of monthly program review decks and proposing engagement strategies to client

Minimum Qualifications:

• 2+ years of experience in client servicing and account management.
• Prior experience in growing accounts and mining new opportunities within existing accounts.
• Any Graduate/Post Graduate/ MBA in is preferred.
• Account Management
• Exceptional Customer Service and Relationship building experience.
• Experience in traditional advertising, direct marketing, or similar media environments is a plus.