Senior Client Servicing Executive
Thinkster
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Benefits offered by this job
Job summary
Thinkster in Pune is hiring a Senior Client Service Executive to own client relationships, drive outreach, and lead campaigns that grow business. You will coordinate with internal teams across branding, digital marketing, and web services, and help translate client needs into deliverables.
The role emphasizes strategic account management, proactive communication, and growth through upselling and renewals. A strong panel of tools and CRM experience is valued.
Qualifications
- 3–5 years of experience in client servicing, account management, business development, sales, or digital marketing.
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Strong written and verbal communication, ability to manage multiple priorities and coordinate with cross-functional teams.
Responsibilities
- Own day-to-day client communication and maintain strong relationships.
- Identify new business opportunities and participate in discovery calls and pitches.
- Prepare proposals, presentations, and service recommendations.
- Coordinate with design, development, SEO, social media, and marketing teams to deliver client campaigns.
- Prepare regular client reports and monitor campaign performance.
Skills
Education
Tools
Job description
Thinkster Careers · Pune 2026
Looking for a Senior Client Service Executive Job in Pune where you can take ownership of client relationships, lead strategic outreach, manage campaigns, and contribute directly to business growth? Thinkster is hiring an experienced, proactive, and client-focused Senior Client Servicing Executive with 3–5 years of experience in client servicing, business development, digital marketing, or B2B sales. If you’ve been searching for Client Service Executive Jobs Pune or Client Servicing Jobs in Pune that offer real ownership, this role is built for you.
This Senior Client Service Executive Job in Pune isn’t a role limited to following up with leads or managing client emails. As a Senior Client Service Executive, you’ll take ownership of client communication, understand business requirements, coordinate with internal teams, manage ongoing opportunities, and help turn prospects into long‑term clients.
In this Senior Client Service Executive Pune role, you’ll work closely with decision‑makers across different industries and represent Thinkster’s digital marketing, branding, web, social media, and strategy services. The role requires strong communication, commercial understanding, problem‑solving ability, and the confidence to manage conversations independently — a core trait we look for across every one of our Senior Client Servicing Jobs Pune openings.
You will also be expected to identify opportunities within existing accounts, contribute to new business development, prepare proposals and presentations, and ensure that client expectations are translated into clear internal deliverables. This is a natural next step for professionals already working as a Client Relationship Manager Pune or Client Account Manager Pune looking to grow into a senior, agency‑facing role.
- Own day‑to‑day communication with assigned clients in a Senior Client Service Executive Job in Pune and maintain strong professional relationships
- Understand client objectives, challenges, priorities, and business requirements
- Conduct regular follow‑ups, status updates, review calls, and client discussions
- Act as the primary coordination point between clients and internal teams, much like a dedicated Client Relationship Manager Pune would
- Handle client concerns proactively and ensure timely resolution
- Maintain high standards of client satisfaction and retention
- Identify new business opportunities relevant to a Senior Client Service Executive Job in Pune through LinkedIn, email outreach, referrals, networking, and existing accounts
- Qualify prospects and understand their business needs before proposing solutions
- Conduct discovery calls and participate in sales presentations
- Prepare proposals, quotations, pitch decks, and service recommendations
- Identify upselling and cross‑selling opportunities within existing accounts
- Support the team in achieving monthly and quarterly revenue targets
- Coordinate with design, development, SEO, social media, content, and marketing teams as part of the Senior Client Service Executive Job in Pune
- Translate client requirements into clear tasks and actionable briefs
- Track project timelines, deliverables, dependencies, and approvals
- Ensure projects remain aligned with agreed scope and client expectations
- Identify potential delays or risks and communicate them proactively
- Prepare and present regular client reports and campaign updates
- Track account performance, project progress, budgets, and deliverables
- Use data and client feedback to recommend improvements
- Monitor account profitability and scope changes where applicable
- Maintain accurate CRM and account records, a key part of any Client Account Manager Pune function
For this Senior Client Service Executive Job in Pune, we’re looking for a professional with Senior Client Service Executive 3-5 Years of experience in client servicing, account management, business development, digital marketing, advertising, or a related agency environment.
You should be comfortable speaking directly with clients, managing multiple priorities, coordinating internal teams, understanding digital marketing requirements, and taking ownership of problems rather than simply escalating them. Candidates currently searching Client Service Executive Jobs Pune or exploring the next step up from a general Client Servicing Jobs in Pune listing will find this role a strong fit.
The ideal candidate combines strong communication skills with commercial awareness. You should understand how client relationships contribute to retention, revenue, referrals, and long‑term business growth.
- 3–5 years of experience in client servicing, account management, business development, sales, or digital marketing
- Strong written and verbal communication skills required for a Senior Client Service Executive Job in Pune
- Proven experience managing client relationships independently
- Strong understanding of client requirements, project coordination, and follow‑ups
- Ability to manage multiple clients and projects simultaneously
- Strong negotiation, presentation, and problem‑solving skills
- Good understanding of digital marketing services and business requirements
- Proficiency in MS Excel, Google Sheets, PowerPoint, and Google Workspace
- Ability to work independently while coordinating effectively with cross‑functional teams
- Bachelor’s degree in Marketing, Business, Communications, or a related field
- Experience working with a digital marketing, branding, advertising, or creative agency
- Experience with CRM platforms such as HubSpot, Zoho, or Pipedrive
- Familiarity with LinkedIn Sales Navigator, Apollo, Hunter, or outreach platforms
- Understanding of SEO, social media marketing, website development, branding, and performance marketing
- Experience preparing proposals, presentations, and client pitches
- Experience handling account renewals, upselling, or cross‑selling
- Previous experience managing multiple stakeholders or junior team members, similar to a Senior Client Servicing Executive in a larger agency setup
- HubSpot / Zoho CRM
- LinkedIn Sales Navigator
- Apollo / Hunter
- Google Workspace
- Excel / Google Sheets
- Notion
- Project Management Tools
At Thinkster, a Senior Client Service Executive Job in Pune means taking ownership. You won’t simply pass information between the client and internal teams. You’ll understand the business problem, help shape the right solution, coordinate execution, and ensure the client receives consistent communication throughout the engagement — the same expectation we hold for every Client Relationship Manager Pune hire.
You’ll be expected to recognize opportunities before they become requests, identify gaps in ongoing projects, recommend improvements, and contribute ideas that strengthen both the client relationship and the business.
Working in a digital agency means every client can have different objectives, industries, timelines, and expectations. You’ll work across projects involving branding, websites, SEO, social media, digital marketing, and other creative services.
This environment requires someone who can quickly understand new businesses, communicate confidently with stakeholders, manage changing priorities, and keep internal teams aligned with the client’s goals — whether that’s day one on a Senior Client Servicing Jobs Pune opening or six months into managing a portfolio of accounts.
- Client satisfaction and relationship quality
- Client retention and account growth
- Successful project delivery and timely communication
- New business opportunities and qualified leads generated
- Upselling and cross‑selling within existing accounts
- Proposal‑to‑conversion performance
- Revenue and pipeline contribution
- Quality of internal coordination and issue resolution
- Opportunity to manage meaningful client accounts and projects
- Exposure to diverse industries and digital marketing requirements
- Direct involvement in business development and account growth
- Opportunity to work with senior leadership and cross‑functional teams
- Career growth toward Account Manager, Client Servicing Manager, or Business Development Manager roles
- Access to modern CRM, research, outreach, and project management tools
- Fast‑paced and collaborative agency environment
- Modern Bavdhan, Pune office
Strong performers in a Senior Client Service Executive Job in Pune can progress toward Account Manager, Client Servicing Manager, Business Development Manager, or Account Director positions. The role is designed for professionals who want to move beyond execution and develop strong ownership of client relationships, revenue, and business growth.
A Senior Client Service Executive Job in Pune can help you build a valuable combination of skills across client management, digital marketing, sales, project coordination, negotiation, account growth, and business strategy. If you’ve outgrown entry‑level Client Servicing Jobs in Pune and are ready for a role with real ownership, this is that step.
1. How much experience is required for this role?
We are looking for candidates with 3–5 years of relevant experience in client servicing, account management, business development, sales, digital marketing, or an agency environment.
2. Is prior digital agency experience required?
Prior agency experience is preferred because the role involves managing multiple projects and coordinating with creative, development, SEO, and marketing teams. Candidates from relevant client‑facing backgrounds may also be considered.
3. Will this role involve business development?
Yes. In addition to managing existing clients, the role includes identifying new business opportunities, participating in discovery calls, preparing proposals, supporting pitches, and contributing to account growth.
4. Will I be responsible for managing internal teams?
The role involves coordinating with multiple internal teams and ensuring that client requirements are clearly communicated. Depending on experience and account requirements, there may also be opportunities to guide junior team members.
5. Is this a remote position?
No. This is a full‑time, on‑site position at Thinkster’s Bavdhan, Pune office.
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