Senior Client Services Specialist - Textile Testing & Compliance

UL Solutions External Career Site; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

UL Solutions in India (Gurugram) seeks a Senior Client Services Specialist in Textile Testing & Compliance to organize and manage client accounts, coordinate with operations and QA teams, and provide expert technical support and training. You will handle quotes, samples, and regulatory updates while driving profitable outcomes.

The role requires a strong background in textiles, extensive testing experience, and excellent communication with clients and internal teams.

Qualifications

• General degree or equivalent, preferably in Textile Technology / Textile Engineering.
• 8-10+ years of laboratory / testing experience in textile domain.
• Familiarity with government agencies and regulations.
• Working knowledge of Microsoft Office Suite.
• Strong communication with all levels of in-house staff and clients.
• Ability to identify problems and offer workable solutions.

Responsibilities

• Organizes and coordinates assigned client account work in a timely and profitable manner.
• Provides quotes, organizes and processes samples for assigned client accounts.
• Keeps clients updated with regular status reports and proactive communications.
• Coordinates work with Operations, QA, and Business Support teams.
• Follows up on inquiries and responds promptly to client questions.
• Provides training to colleagues on programs and processes.
• Maintains up-to-date knowledge of regulations and product expertise to develop new business.

Skills

Agile PM

Communication

Leadership

Data Analysis

Project Management

Problem Resolution

Time Management

Salesforce CRM

Microsoft Office

Education

Textile Technology / Textile Engineering degree

Tools

Salesforce CRM

Microsoft Office

Job description

Senior Client Services Specialist - Textile Testing & Compliance

Responsibilities

• Organizes and coordinates assigned client account work in a timely and profitable manner.
• Ensures that assigned accounts are on track at all times providing regular updates to the client.
• Proactively obtains status updates for ongoing projects.
• Offers proactive solutions to the client when informing them of an issue.
• Provides quotes, organizes and processes samples for assigned client accounts.
• Coordinates work with the Operations team, QA and Business Support and other pertinent employees.
• Follows up on inquiry calls; respond to specific client inquiries promptly and professionally.
• Participates in trade shows and technical conferences.
• Presents obtained knowledge and information to team/appropriate coworkers after event.
• Works with business support to bill clients in a timely, concise and profitable manner.
• Provides training to colleagues on programs and processes.
• Also provides technical support to in house employees as needed.
• Maintains up to date knowledge of regulations and product expertise and utilize that knowledge to develop new business with clients.
• Provide technical consultation to clients directly and/or through coordination with internal technical team.
• Keeps up to date with regulations and provide updates to clients.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

Qualifications

• General degree or equivalent, preferably in Textile Technology / Textile Engineering
• 8-10+ years of laboratory / testing experience in textile domain
• Familiarity with government agencies and regulations as they apply.
• Working knowledge of Microsoft Office Suite.
• Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
• Must be able to identify problems and offer workable solutions.

Required Skills

• Agile Project Management
• Business Process Analysis
• Coaching and Mentoring
• Communication Skills
• Compliance Regulations
• Continuous Process Improvement
• Cultural Sensitivity
• Customer Journey Mapping
• Data Analysis
• Data Reports Analysis
• Development of Performance Standards
• Employee Training
• Leadership of Assigned Team Members
• Marketing Process
• Marketing Research
• Microsoft Office
• Negotiation Skills
• Problem Resolution
• Project Management
• Research Operations Management
• Salesforce CRM Database Software
• Service Quality
• Statistical Analysis
• Statistical Analysis and Reporting
• Support Strategy Planning and Development
• Survey Design
• Time Management
• Training Presentations

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

About the Team

From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help themdeliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.