Sales Process Specialist (Based in Johor Bahru)

UL, LLC; Mysuru; Hybrid; INR 400,000 - 600,000; Full time

Job summary

UL Solutions is seeking a proactive Sales Support professional to act as the primary contact for customers, handling inquiries via phone and email, and transforming quotes into orders in ERP. The role supports pre- and post-sales activities to meet certification requirements and ensure smooth service adoption.

The candidate will coordinate with Account Managers, Sales Engineers, and technical teams, maintain customer records, and provide insights for sales activities.

Qualifications

• Diploma in Business Administration or related discipline.
• Minimum 1 year of experience in sales support, customer service, order management, or administrative support.
• Proficiency with Microsoft Office applications and CRM/ERP systems.
• Fluent in English and Chinese (written and spoken) to collaborate with China-based teams.

Responsibilities

• Serve as the primary contact for customer inquiries via phone and email.
• Prepare quotations using established pricing tools and convert approved quotes into orders in ERP.
• Support pre- and post-sales processes to ensure certification requirements and service adoption timelines.
• Follow up on quotations and collaborate with customers and sales teams to facilitate orders.
• Coordinate with Account Managers, Sales Engineers, technical teams, and other stakeholders to resolve inquiries.
• Maintain accurate customer records and provide account-related insights and reports.

Skills

Microsoft Office

CRM/ERP systems

English language

Chinese language

Stakeholder management

Education

Diploma in Business Administration

Tools

Oracle ERP

Job description

• Serve as the primary point of contact for customer inquiries and administrative support activities via phone and email.
• Prepare quotations using established pricing tools and convert approved quotes into orders within ERP systems.
• Support pre- and post-sales processes to ensure customers meet certification requirements and service adoption timelines.
• Follow up on quotations and collaborate with customers and sales teams to facilitate order conversion.
• Coordinate with Account Managers, Sales Engineers, technical teams, and other stakeholders to resolve customer inquiries and support business objectives.
• Maintain accurate customer records and provide account-related insights and reports to support sales activities.
• Build strong internal partnerships to proactively address customer needs and enhance the overall customer experience.
• Support continuous process improvement initiatives and share best practices with team members.
• Act as a resource for less experienced colleagues and support knowledge sharing within the team.
• Ensure timely completion of assigned activities while adhering to company policies and procedures.
• Diploma in Business Administration or a related discipline.
• Minimum 1 year of experience in sales support, customer service, order management, or administrative support.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and CRM/ERP systems.
• Strong business acumen and understanding of sales and customer support processes.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Experience working with internal systems, customer data, and reporting tools.
• Fluent in English and Chinese (written and spoken) to effectively collaborate with the China-based engineering team.
• Experience supporting technical, certification, testing, inspection, or professional services businesses.
• Familiarity with quotation management, order processing, and customer account administration.
• Knowledge of ERP platforms such as Oracle or similar enterprise systems.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.