Client Service Team

QIMA; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

QIMA in India is seeking a proactive Client Onboarding/Account Manager to ensure seamless onboarding and ongoing client support. You will help develop SOPs, train teams, and respond to routine and escalated client inquiries with clarity.

The role emphasizes organization, strong communication, and teamwork to maintain accurate records and enhance client satisfaction.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Experience with social compliance programs (Sedex, WRAP, SLCP, ESCP) and client-owned programs.
• Experience in client servicing or account management; strong communication skills.

Responsibilities

• Onboard and maintain client accounts end-to-end.
• Develop and maintain SOPs and internal guidelines.
• Conduct internal training sessions and prepare materials.
• Handle daily client queries professionally.
• Escalate complex issues to relevant departments.
• Maintain accurate client records and documentation.

Skills

Strong communication

Interpersonal skills

Multitasking

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

CRM tools

Job description

Job Description:

At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Key Responsibilities include

• Manage end-to-end client onboarding and account maintenance
• Develop and maintain SOPs and internal guidelines
• Conduct internal training sessions and prepare supporting materials
• Handle daily internal and external client queries professionally
• Escalate complex issues to relevant departments when necessary
• Maintain accurate and up-to-date client records and documentation

Preferred Qualifications

• Bachelor's degree in Business Administration or a related field
• Preferred experience/understanding of social compliance programs such as Sedex, WRAP, SLCP, ESCP, and client-owned programs.
• Prior experience in client servicing or account management
• Strong communication and interpersonal skills
• Well-organized with the ability to multitask effectively
• Proficient in MS Office and CRM tools
• Proactive, detail-oriented, and a strong team player