Lead Service Engineer

Providence India; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Providence India is seeking a Senior Telecommunications Engineer to design and support an enterprise Cisco VOIP based telecommunications system. You will lead large-scale migrations, implement site-specific telecom solutions, configure Call Handlers and voicemail, and ensure alignment with enterprise standards.

Applicants should have 7+ years in enterprise Cisco voice platforms, experience with CUCM, Unity, CUBE, RTMT, and be able to collaborate across teams while maintaining documentation and

Qualifications

• Experience in designing and migrating large Cisco voice deployments across enterprise environments.
• Proven ability to troubleshoot complex voice infrastructure issues and document resolutions.
• Strong knowledge of CUCM, Unity, CUBE, and related Cisco voice components.

Responsibilities

• Lead telecom design and standards for enterprise Cisco VOIP environments.
• Perform advanced troubleshooting for voice infrastructure during migrations.
• Lead large-scale Cisco phone provisioning projects and site-specific solutions.
• Configure Call Handlers and voicemail; plan cutovers and post-deployment support.
• Create detailed provisioning and migration documentation; identify automation opportunities.
• Collaborate with stakeholders to align migration strategies with business goals.

Skills

Enterprise Cisco voice

Large-scale migrations

VoIP troubleshooting

Documentation

Communication

Tools

CUCM

Unity

CUBE

Emergency Responder

RTMT

Call Handlers

Voicemail configuration

Dial plan design

Oracle SBCs

MS Teams Direct Routing

Avaya

Genesys

Job description

Overview

Providence Information Services is seeking a Senior Telecommunications Engineer to design and support an enterprise Cisco VOIP Based telecommunications systems. The candidate should have strong expertise in Cisco voice migrations, deployment & supporting voice infrastructure. The candidate will be part of a team of Voice engineers responsible for all telecom designs and standards implemented across Providence. They will ensure the efficient and reliable operation of all telecom infrastructure and services while providing technical support and guidance to customers and other stakeholders. The position requires a strong technical background, including expertise in both legacy TDM and Cisco VoIP-based telecommunications technologies in a large enterprise environment. Success in the role requires Deisgn thinking, ability to interpret complex issues,interpersonal communication, problem-solving, and critical thinking skills. It is also important the candidate possess the ability to work independently and as part of a team.

Key Responsibilities

• Telecom Design & Standards:
  • Develop and maintain telecom standards, procedures, and performance requirements for enterprise environments.
  • Ensure compliance with regulatory and security requirements during migrations and deployments.
• Troubleshooting & Support:
  • Perform advanced troubleshooting for voice infrastructure issues during and after migrations.
  • Collaborate with cross-functional teams to resolve complex technical challenges quickly.
• Migration & Deployment Expertise:
  • Lead large-scale Cisco phone provisioning projects, including bulk deployments and configuration(BAT).
  • Design and implement site‑specific telecom solutions, ensuring seamless integration with enterprise standards.
  • Configure and optimise Cisco Call Handlers and voicemail systems for new and migrated environments.
  • Execute end‑to‑end migration plans, including cutover strategies, validation, and post‑deployment support.
• Documentation & Process Improvement:
  • Create detailed documentation for provisioning, migration workflows, and configuration standards.
  • Identify opportunities for automation and process optimisation in deployment activities.
• Collaboration & Customer Service:
  • Partner with business leaders and stakeholders to align migration strategies with organisational goals.
  • Provide exceptional customer service and maintain a professional, collaborative approach.
• Monitoring and Optimization:
  • Spearhead monitoring, diagnosing, and optimizing network systems.
  • Prepare detailed management documentation outlining root causes, performance issues, and resolution strategies.
• Change Control & Incident and Request Management:
  • Ensure adherence to change management policies for thorough documentation and compliance.
  • Maintain alignment with organizational requirements for incident management, including SLA and SLT compliance.
• Automation & Continuous Improvement:
  • Demonstrate an automation‑first mindset by identifying opportunities to simplify, standardise, and streamline telecom provisioning, migration, and operational processes.
  • Leverage available tools, platforms, and emerging technologies to improve efficiency, reduce manual effort, and minimise operational risk
  • Continuously evaluate workflows and recommend innovative approaches that enhance service quality, deployment speed, and operational excellence.

Required Qualifications

• Experience:
  • Minimum 7+ years supporting enterprise Cisco voice platforms.
  • Proven track record in large‑scale migrations and deployments of Cisco VoIP systems is a must
• Technical Skills:
  • Expertise in Cisco platforms: CUCM, Unity, CUBE, Emergency Responder.
  • Strong knowledge of bulk provisioning tools, RTMT, and troubleshooting critical CUCM services.
  • Familiarity with Cisco Call Handlers, voicemail configuration, and dial plan design.
  • Experience with Oracle SBCs, MS Teams Direct Routing, Avaya, Genesys will be an added advantage.
• Certifications:
  • Cisco certifications such as CCNP Collaboration or equivalent preferred.
• Soft Skills:
  • Excellent communication and documentation skills.
  • Ability to manage multiple priorities in a fast‑paced environment.
  • Strong problem‑solving and critical thinking abilities.