Voice Engineer

Allison Transmission; Pune District; On-site; INR 1,100,000 - 1,600,000; Full time

Job summary

Allison Transmission is seeking an experienced Voice Infrastructure Engineer to design, implement, and support enterprise telephony services across multi-site environments. The role emphasizes availability, performance, standardization, and secure connectivity for voice platforms.

You will configure IP telephony, SIP trunking, dial plans, UCaaS, and QoS, while ensuring robust voice security and efficient change planning with CAB alignment.

Qualifications

• 5+ years in IT infrastructure.
• 3-5 years in Voice services support and engineering.
• Hands-on experience with Cisco Voice, Webex, and Teams voice.

Responsibilities

• Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS.
• Manage extension assignments, dial plan dependencies, call routing, and voice segmentation across sites.
• Implement and maintain QoS standards for voice traffic, codecs, and real-time media.
• Support remote access services for voice platforms and troubleshoot connectivity with security partners.
• Execute CAB-aligned change planning, risk assessment, implementation, and validation for voice config changes.
• Maintain voice documentation, call flow diagrams, trunk configs, standards, and provisioning records.

Skills

Voice infrastructure

SIP trunking

Dial plans

UCaaS platform

QoS for voice

Voice security concepts

MS Teams voice

Cisco Webex voice

Troubleshooting across services

Vendor provisioning

Tools

Cisco Voice

Webex

Teams voice

Enterprise switching/routing

WLAN

Job description

Design, implement, and support enterprise telephony services with a focus on availability, performance, standardization, and secure connectivity across sites and environments.

Key Responsibilities:

• Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS platform services.
• Manage extension assignments, dial plan dependencies, call routing policies, and voice segmentation across sites.
• Implement and maintain QoS standards specifically tuned for voice traffic, codecs, and real-time media flows.
• Support remote access services for voice platforms and troubleshoot connectivity and registration issues with security and network partners.
• Execute change planning, risk assessment, implementation, and validation for voice configuration changes (CAB aligned).
• Maintain voice documentation, call flow diagrams, trunk configs, standards, and as-built provisioning records.

Key Performance Measures:

• Voice service availability and performance KPI attainment
• Reduction in recurring incidents (problem elimination)
• Compliance to standards (configs, segmentation, documentation)
• Delivery timeliness for assigned projects/requests

Competencies and Behaviors:

• Highest Standards (Skilled): designs and implements to standards; strong testing/validation.
• Execution & Evolution (Skilled): delivers reliably; improves performance and maintainability.
• Drive a Positive Customer Experience (Skilled): partners well with sites/app teams; communicates clearly.
• Collaboration & Inclusion (Skilled): coordinates across Infrastructure, Security, and providers.

Qualifications:

• CCNA / Microsoft Teams or equivalent preferred
• Hands-on experience with Cisco Voice, Webex, Teams voice and enterprise switching/routing and WLAN
• ITIL change practices familiarity preferred

Experience:

• 5 + years in the IT infrastructure field
• 3-5 years in Voice services support and engineering
• Troubleshooting across services - Network, Voice, WAN, L2/L3, and Wi-Fi RF basics.
• Experience with MS Teams and Cisco Webex voice
• Working knowledge of Voice security concepts
• Experience with vendor/carrier provisioning, management, circuit delivery and troubleshooting

Scope Factors

• Geography: multi-site / regional to global scope
• Complexity: implements non-trivial changes; supports projects
• People: may mentor junior staff; leads small workstreams
• On-call: rotation for escalations and after-hours changes