Category Operations Manager

Urban Company (UC); Kamrup Metropolitan; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Urban Company in Chennai is seeking an operations leader to drive excellence across partner ecosystems and city operations, taking ownership of day-to-day and long-term growth. You will train new partners, improve partner quality, and collaborate with cross-functional teams to execute initiatives.

This role emphasizes ownership, strategic impact, and hands-on implementation. The ideal candidate has 2–4 years in ops/consulting/strategy, proven leadership, and a bias for action to build scalable

Qualifications

• 2–4 years in ops-related/consulting/strategy roles.
• Demonstrated leadership of teams and projects.
• Smarts plus hard work drive great outcomes.

Responsibilities

• Drive operational excellence for a set of cities, including partner training and quality improvements.
• Lead central growth tracks for the category, focusing on quality, service, and innovation.
• Collaborate with cross-functional teams for fast, robust execution.

Skills

Leadership

Operations management

Cross-functional collaboration

Job description

Location:Chennai

What Youll Do:

• The most common question asked is, 'What does a typical day in the life of an SCM look like?' To answer that in brevity, no two days will be the same for you in this role:
• First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners' quality. This is the crux and main focus of the role. It is an operations-heavy role
• You will also be expected to take charge of key central growth tracks for the category over time: -Projects focused on improving quality and service excellence
  - Projects focused on improving offerings and innovation
• Collaboration with cross-functional teams to ensure swift and robust execution.

You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellence

What We Need:

• Minimum 2-4 years of experience in an ops-related/consulting/strategy role.
• Demonstrated leadership of teams and projects – the ability to influence and lead.
• Someone who understands great things gets built by both smarts AND hard work.

What can you expect:

• A great work environment with massive ownership and growth opportunities.
• Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
• A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
• Growth opportunities within UC via our robust internal mobility program