Senior Operations Manager

Urban Company (UC); Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Urban Company is seeking a Senior Category Manager for City operations to own city-level category growth, partner onboarding, and quality across assigned cities. You will collaborate with cross-functional teams to drive expansion, improve service standards, and deliver measurable results.

You will lead partners, set priorities, and champion process excellence with a strong ownership mindset, thriving in a fast-paced environment that values customer obsession and operational discipline.

Qualifications

• Operational excellence for your set of cities, including selecting and training new partners.
• Lead central growth tracks for the category over time.
• Strong ownership mindset with the ability to influence and execute.

Responsibilities

• Operational excellence for your set of cities, including selecting and training new partners.
• Lead central growth tracks for the category over time.

Job description

Senior Category Manager - City | Urban Company

About the Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

What Youll Do:

The most common question asked is,'What does a typical day in the life of an SCM look like?'To answer that in brevity, no two days will be the same for you in this role:

• First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners quality. This is the crux and main focus of the role. It is an operations-heavy role


• You will also be expected to take charge of key central growth tracks for the category over time:

Projects focused on improving quality and service excellenceProjects focused on improving offerings and innovationCollaboration with cross-functional teams to ensure swift and robust execution. You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. We are looking for folks who have a high ownership mindset and love operational excellence

What We Need:

• Minimum 2-4 years of experience in an ops related/consulting/strategy role.


• Demonstrated leadership of teams and projects the ability to influence and lead.


• Someone who understands great things gets built by both smarts and hard work.

What can you expect:

• A great work environment with massive ownership and growth opportunities.


• Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession


• A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change


• Growth opportunities within UC via our robust internal mobility program

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status,parental status, ethnic origin, religion, sexual orientation, or gender identity.