Senior Salesforce Administrator - CPQ

Arctic Wolf Networks India Private Limited; Karnataka; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Arctic Wolf Networks India Private Limited is seeking a Senior Business Systems Administrator to enhance efficiency on the Salesforce platform. This role requires strong problem-solving skills and 5+ years of Salesforce administration experience.

The ideal candidate will manage system changes, coordinate releases, and facilitate technical support while ensuring compliance with standards. Join a dynamic team dedicated to delivering impactful solutions.

Qualifications

• 5+ years of Salesforce administration and/or development experience.
• In-depth knowledge of standard Salesforce capabilities.
• Detail-oriented, self-starter with strong written and interpersonal skills.

Responsibilities

• Manage new releases of Salesforce and roll out features.
• Configure and maintain Salesforce custom objects and fields.
• Provide technical support and assist internal users.
• Collaborate with stakeholders for system changes.

Skills

Problem-solving skills

Knowledge of business tools (Gainsight, Marketo, Outreach)

Technical support

Ability to develop process and technical solutions

Proficiency in standard office applications

Education

Bachelor's degree or equivalent education/experience

Salesforce Administrator Certification

Advanced Administrator or Platform Developer I certification

Tools

Salesforce

JavaScript

Apex

SOQL

HTML

Job description

Senior Business Systems Administrator – Specialty – Salesforce

Arctic Wolf is looking for a Senior Business Systems Administrator to work directly with key users of Salesforce to ensure maximum efficiency and leverage the full capabilities of the platform.

Responsibilities

• Work with Business Applications Leadership and internal stakeholders to identify system changes and partner on adoption and change management.
• Manage new releases of Salesforce and efficiently roll out new features while demonstrating a disciplined change control process.
• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, Flows, approval processes, installed packages, VisualForce pages, Apex code, and Lightning Components.
• Create new reporting capabilities and respond to ad‑hoc reporting requests.
• Maintain system security and integrity; identify production risks and areas for improvement, prioritize and facilitate implementation of new processes.
• Understand all integrations that exist within the tool set and assess impact of changes, enhancements, and new functionality on the broader application ecosystem.
• Reference and update existing documentation regarding Salesforce support and enhancement management.
• Troubleshoot outages, produce root‑cause analysis reports, and communicate with leaders during emergency outage windows.
• Install new managed packages and tools within the Salesforce environment.
• Provide technical support and assistance to strengthen relationships between Business Applications and the internal user community.

Experience and Requirements

• Strong problem‑solving skills and ability to understand the organization’s business and its business‑tool ecosystem.
• Quickly acquire working knowledge of connected business tools (e.g., Gainsight, Marketo, Outreach).
• Manage individual work efforts as part of the Jira sprint/release process.
• Collaborative and consultative abilities to work with non‑technical end users.
• Aptitude for eliciting user requirements and developing both process and technical solutions.
• Computer literate and proficient in standard office applications (Word, Excel, Outlook).

Minimum Qualifications

• 5+ years of Salesforce administration and/or development experience.
• Salesforce Administrator Certification required; Advanced Administrator or Platform Developer I certification preferred.
• In‑depth knowledge of standard Salesforce capabilities.
• Experience with JavaScript, Apex, SOQL, and HTML.
• Detail‑oriented, self‑starter with strong written and interpersonal skills.
• Ability to work independently and as part of a team.
• Working knowledge of the Lead‑to‑Book sales lifecycle within a SaaS company.
• Knowledge of SOX compliance and tracking.
• Minimum expectation of a bachelor’s degree or equivalent education/experience.

Physical Demands

Work is primarily sedentary, performed sitting or standing; requires use of a keyboard, verbal communication, and focus on device screens. Occasional small lifting (≤25 lbs) and travel may be required.

Security Requirements

Background checks are required, and access may be restricted to information protected under U.S. export control laws.

Equal Opportunity Employment

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other basis prohibited under federal, provincial, or local law.