Senior Business Intelligence Analyst

DexCare; Bengaluru; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

DexCare in Bengaluru, India, seeks a Sr. Business Intelligence Analyst to derive customer and market insights from data and tell a compelling ROI story.

You will collect, analyze and interpret diverse data sources to inform business decisions and stakeholder strategies. The role focuses on building self-service dashboards for Commercial, Customer Success and Product teams, and communicating findings with clarity.

Qualifications

• Bachelor’s degree in healthcare/related field or equivalent
• 3+ years in healthcare data analysis or consulting
• Ability to explain complex data to non-technical stakeholders
• Strong problem-solving and independent working skills
• Knowledge of healthcare trends, strategy, and tech
• Experience with Power BI, SQL, GA/Adobe, Excel (Pivot/Macros)

Responsibilities

• Analyze large data sets to identify trends, patterns, and insights.
• Conduct healthcare data analysis to identify areas of customer ROI for Commercial, Customer Success, and Product.
• Develop and maintain dashboards for self-service insights.
• Collaborate with customers to understand business needs and ROI of the platform.
• Analyze customer data to identify ROI-related trends.
• Partner with clients to align ROI goals with business needs.
• Develop ROI measurement frameworks.
• Perform market research and competitive analysis to inform recommendations.
• Stay updated on healthcare tech trends and data analysis tools and adopt new approaches as needed.
• Create interactive models for internal/external collaboration with data inputs/outputs.

Skills

Data analysis

Communication

Critical thinking

Data storytelling

Education

Bachelor's degree in healthcare administration

MBA preferred

Tools

Power BI

SQL

Web analytics

Excel

Job description

Who is DexCare?

DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Guided by our mission – Nobody waits for care – DexCare addresses tech gaps by aligning supply and demand to modernize healthcare infrastructures for an inclusive ecosystem. We are equally committed to our DEIB mission: Creating an inclusive workplace where diversity drives innovation, equity ensures fairness, and belonging strengthens collaboration, enabling everyone to thrive.

What is DexCare?

DexCare, a digital care orchestration platform, streamlines care delivery logistics. It empowers healthcare systems to predict constraints and precisely schedule services, optimize capacity, and cuts operational costs. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare ushers in a new era of digital-care access, ensuring health systems can efficiently track and deliver every hour of capacity for consumer ease.

For more information, visit www.dexcare.com or follow us on LinkedIn.

About the Role

We are seeking an experienced Sr. Business Intelligence Analyst with experience in the healthcare industry who loves deriving customer and market insights from data. The BI Analyst will be responsible for collecting, analyzing, and interpreting data from various sources to provide insights into business performance and customer ROI. The ideal candidate will possess strong skills in critical thinking, data analysis and interpretation, as well as the ability to communicate insights to stakeholders in a clear, compelling and concise manner. You are a data-driven storyteller.

What You’ll Do

• Analyze large data sets to identify trends, patterns, and insights.
• Conduct data analysis and interpretation of healthcare data to identify areas of customer value in ROI for Commercial (Sales/Marketing), Customer Success, and Product.
• Develop and maintain internal and external dashboards to provide self-service access to insights.
• Collaborate with customers to understand their business needs, challenges, and goals, and provide insights that highlight value and ROI of our platform.
• Analyze customer data to identify trends and patterns related to ROI.
• Collaborate with clients to understand their business needs and goals related to ROI.
• Develop and implement customer ROI measurement strategies and frameworks.
• Conduct market research and competitive analysis to inform strategic recommendations.
• Stay up to date with the latest healthcare industry trends in technology, operations and strategy as well as the latest data analysis tools and techniques and recommend new approaches as appropriate.
• Develop interactive models to collaborate internally and externally with data input/output for demonstrated ROI or market analysis.

What You’ll Bring

• Bachelor’s degree in healthcare administration, business administration, technology, data science, consulting statistics, and/or related fields. MBA Preferred.
• Proven experience in data analysis and interpretation, with at least 3 years of experience in the healthcare industry as a consultant, or in a related data analysis role.
• Effective communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Excellent problem-solving and critical thinking skills and the ability to work independently or as part of a team to ensure high-quality deliverables.
• Knowledge of healthcare industry trends, strategy & technology.
• Willingness to learn and adapt to modern technologies and tools.
• An ideal candidate would have experience with: Power BI, SQL (Postgres), Web Analytics (GA/Adobe), Excel (incl. Pivot Tables & Macros)

DexCare is an Equal Opportunity Employer

DexCare is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, caste, religion, colour, sex, gender identity or expression, sexual orientation, marital status, pregnancy or maternity, age, disability, or any other status protected under applicable Indian law. DexCare provides reasonable accommodation to applicants with disabilities, in line with the Rights of Persons with Disabilities Act, 2016.