Implementation Engineer

DexCare; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

DexCare in Bengaluru seeks an implementation engineer to identify client service needs on projects, build core services, and drive process improvements. You will collaborate with engineering teams, provide technical input, and demonstrate solutions through the deployment cycle.

The role requires 2+ years in implementation engineering, strong Python/SQL skills, and experience with cloud platforms and APIs to interface with third parties.

Qualifications

• BA/BS in Computer Science, Engineering, Mathematics or related field, or equivalent experience.
• 2+ years in an implementation engineering role or similar.
• Strong analytical and problem-solving abilities with ability to translate customer needs into technology.

Responsibilities

• Identify client service requirements on implementation projects.
• Build and script core services to meet deadlines and client requirements.
• Suggest process improvements and author scripts to implement enhancements.
• Provide technical input and recommendations to clients and DexCare teams.
• Demonstrate solutions during the implementation cycle as needed.
• Coordinate with internal engineering and other technical teams.

Skills

Analytical skills

Problem solving

Leadership

Communication

Python

SQL

Relational databases

Confluence

Cloud platforms

APIs

Education

BA/BS in Computer Science or related field

Tools

Confluence

SmartSheet

Salesforce

SQL Server

Oracle

Job description

Who is DexCare?

DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Guided by our mission – Nobody waits for care – DexCare addresses tech gaps by aligning supply and demand to modernize healthcare infrastructures for an inclusive ecosystem. We are equally committed to our DEIB mission: Creating an inclusive workplace where diversity drives innovation, equity ensures fairness, and belonging strengthens collaboration, enabling everyone to thrive.

What is DexCare?

DexCare, a digital care orchestration platform, streamlines care delivery logistics. It empowers healthcare systems to predict constraints and precisely schedule services, optimizecapacity, and cuts operational costs. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare ushers in a new era of digital-care access, ensuring health systems can efficiently track and deliver every hour of capacity for consumer ease.

For more information, visit www.dexcare.com or follow us on LinkedIn.

What You'll Do

• Identifies client’s core service requirements on assigned implementation projects.
• Manage and perform high quality core service build and scripting on assigned implementation projects to hit established project deadlines and meet client requirements.
• Identify opportunities to improve processes and efficiency. Author scripts or perform other build to implement the improvements.
• Provides technical input and recommendations to client and DexCare teams to achieve client’s desired outcomes.
• Provide demonstrations of the solution as needed during the implementation cycle.
• Coordinates closely with the internal engineering and other technical teams as necessary.
• Provides coaching and professional development to others enhancing their product knowledge, technical acumen, and technical sales skills.
• Identifies and implements process improvement within the technical and implementation teams

What You'll Bring

• BA/BS degree in Computer Science, Engineering, Mathematics, or related fields (or equivalent experience) plus at least 2+ years of experience in an implementation engineering role.
• Proficient analytic, problem solving, and basic leadership skills required, including a thorough understanding of how to interpret customer business needs, and translate them into technology.
• Effective communicator and collaborator across internal and external teams.
• Proficient understanding of Python and SQL programming.
• Experience with relational databases (SQL Server and/or Oracle).
• Experience with Atlassian Product Suite and other project management systems (Confluence, SmartSheet, SalesForce, etc.).
• Experience working with Cloud Platform Services, such as MSFT Azure or Amazon AWS, with working knowledge of APIs to interface 3rd Parties

Preferred Qualifications

• Basic understanding of HTML, Javascript, Typescript, and CSS concepts and techniques.
• Technical understanding of Electronic Medical Record (EMR) systems such as Epic, Cerner, Athena, etc.
• Experience with DataDog and Splunk monitoring tools.

DexCare is an Equal Opportunity Employer

DexCare is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, caste, religion, colour, sex, gender identity or expression, sexual orientation, marital status, pregnancy or maternity, age, disability, or any other status protected under applicable Indian law. DexCare provides reasonable accommodation to applicants with disabilities, in line with the Rights of Persons with Disabilities Act, 2016.