Senior Business Development Executive

Joy-N-Crew Vacations LLP; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Joy N Crew Vacations LLP in Pune (Work from Office) seeks a proactive Business Development Executive with 2–5 years in travel sales to identify opportunities, acquire clients and travel partners, and drive profitable bookings for domestic and international packages.

You will prospect, meet clients, prepare proposals, negotiate, and manage relationships while coordinating with Operations and Products to craft itineraries and quotes, and maintain CRM records.

Qualifications

• 2–5 years in sales or business development within Travel & Tourism
• Working knowledge of travel bookings and CRM systems
• Strong communication and negotiation skills

Responsibilities

• New business development: identify clients, travel agents, and partners and convert opportunities into bookings
• Travel sales and conversion: promote domestic and international packages and prepare quotations
• Partner and client relationship management: onboarding and ongoing engagement with partners and clients
• Booking coordination and collections: ensure accurate requirements and coordinate with internal teams
• CRM and reporting: maintain records and report sales activities and revenue

Job description

JOB DESCRIPTION – BUSINESS DEVELOPMENT EXECUTIVE

Company: Joy N Crew Vacations LLP

Location: Pune | Work from Office

Employment Type: Full-time

Preferred Experience: 2–5 years in sales or business development within Travel & Tourism

Industry Requirement: Travel & Tourism experience is mandatory.

About the Role

We are looking for a proactive, target-driven Business Development Executive to identify new business opportunities, acquire clients and travel partners, and generate profitable bookings. The role involves prospecting, client meetings, proposal preparation, follow-ups, negotiations, and relationship management for domestic and international travel products.

Key Responsibilities

1. New Business Development

• Identify and approach potential clients, travel agents, corporate organisations, educational institutions, and other relevant business partners.
• Generate qualified leads through outbound calls, networking, referrals, field visits, and digital outreach.
• Understand customer travel requirements, budgets, preferences, and decision timelines.
• Schedule meetings, present company offerings, and convert opportunities into confirmed business.
• Develop an assigned territory or client portfolio to achieve monthly sales targets.

2. Travel Sales and Conversion

• Promote domestic and international holiday packages, customised tours, group departures, corporate travel, and educational tours.
• Coordinate with the Products and Operations teams to prepare suitable itineraries and competitive quotations.
• Follow up consistently on enquiries, proposals, and pending booking decisions.
• Negotiate within approved pricing and discount limits while protecting booking margins.
• Clearly communicate package inclusions, exclusions, payment schedules, and cancellation terms.

3. Partner and Client Relationship Management

• Build and maintain relationships with travel agents, corporate contacts, institutions, and direct customers.
• Support onboarding and activation of new business partners.
• Share relevant packages, destination updates, promotional offers, and departure schedules.
• Generate repeat bookings and referrals through regular engagement and responsive service.
• Identify opportunities to expand business within existing accounts.

4. Booking Coordination and Collections

• Ensure accurate collection and handover of customer requirements and booking information.
• Coordinate with Operations, Ticketing, Visa, and other internal teams for smooth booking execution.
• Follow up on customer and partner payments according to agreed schedules.
• Escalate service concerns promptly and coordinate their resolution.
• Ensure all customer commitments are aligned with confirmed availability and company approvals.

5. CRM and Reporting

• Maintain updated records of leads, meetings, quotations, follow-ups, and booking status in the CRM.
• Submit regular reports on sales activities, pipeline, conversions, revenue, and collections.
• Track reasons for lost business and share recommendations for improvement.
• Monitor competitor offerings and customer preferences to identify new opportunities.

Candidate Requirements

• Relevant sales or business development experience with a travel agency, tour operator, holiday company, or travel management business.
• Working knowledge of domestic and international destinations, holiday packages, and travel booking processes.
• Proven ability to generate leads, conduct client meetings, and close sales.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Ability to work towards revenue targets and manage multiple enquiries effectively.
• Familiarity with CRM systems, MS Excel, email communication, and proposal preparation.
• Willingness to undertake field visits and travel for business development.
• Graduate in any discipline; a qualification in Travel & Tourism will be an advantage.
• An existing network of travel agents, corporate clients, or institutional contacts will be preferred.

Key Performance Indicators

• Qualified leads generated and client meetings completed.
• New clients and active partners acquired.
• Enquiry-to-booking conversion rate.
• Monthly revenue and gross margin achievement.
• Repeat bookings and referral business.
• Timely payment collections.
• Follow-up consistency and CRM accuracy.