Client Solutions Partner

Quantiphi, Inc.; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Quantiphi, Inc. is seeking a Client Solution Partner to lead pre-sales and solutioning for our Customer Experience (CX) practice across the US and Canada. The role involves driving AI-led contact center transformations by collaborating with sales and client stakeholders. Candidates should have over 8 years of experience in Contact Center transformation and strong commercial acumen. The ideal applicant will engage with C-level executives, participate in solution workshops, and articulate business value through AI solutions. This position offers a dynamic work environment and promotes personal and professional growth.

Qualifications

• 8+ years of experience in Contact Center / CX transformation.
• Strong experience in CCaaS platforms like Google, Genesys, NICE, etc.
• Demonstrated experience with AI-driven CX solutions.

Responsibilities

• Lead end-to-end solutioning for CX transformation opportunities across US & Canada.
• Engage with C-level stakeholders to understand business objectives.
• Drive solution workshops and executive presentations.

Skills

Experience in Contact Center / CX transformation

Strong experience in CCaaS platforms

Experience with AI/GenAI-driven CX solutions

Excellent executive communication and storytelling skills

Job description

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!**Experience Range:** 8-12 years**Location:** Mumbai/BangaloreWe are looking for a strategic and execution-focused Client Solution Partner to lead pre-sales and solutioning for our Customer Experience (CX) practice across the US and Canada. This role will be instrumental in driving AI-led contact center transformations powered by Google GECX and the broader Google ecosystem. You will partner closely with sales, alliances, delivery, and client stakeholders to shape compelling, differentiated solutions that modernize contact centers using GenAI, automation, analytics, and cloud-native capabilities.This is a high-impact, client-facing leadership role requiring deep domain expertise in Contact Center transformation and strong commercial acumen.**Role & Responsibilities**1. Pre-Sales & Solution Leadership* Lead end-to-end solutioning for CX transformation opportunities across US & Canada.* Engage with C-level stakeholders (CXOs, Heads of Contact Center, CIOs, Digital leaders) to understand business objectives and translate them into AI-led transformation roadmaps.* Design differentiated solutions leveraging Google’s CX stack (CCaaS, Conversational Agents, Agent Assist, Analytics).* Own RFP/RFI responses, solution narratives, architecture vision, and pricing alignment.* Drive solution workshops, discovery sessions, and executive presentations2. Domain Advisory & Thought Leadership* Act as a trusted advisor to clients on:-AI-powered virtual agents (voice & chat)-Agent augmentation and productivity-Workforce optimization & routing modernization-Omnichannel CX transformation-Contact center analytics & insights* Articulate business value (cost reduction, containment, AHT reduction, CSAT improvement, revenue uplift).* Represent the practice in industry forums, client events, and partner engagements.3. GTM & Practice Enablement* Collaborate with sales leaders to shape account strategy and pipeline development.* Develop reusable solution assets, industry playbooks, and accelerators.* Partner with Google alliance teams to co-sell and strengthen ecosystem alignment.* Support marketing initiatives (case studies, POVs, webinars, event content).4. Commercial & Engagement Ownership* Own solution integrity from pre-sales through transition to delivery.* Ensure alignment between proposed architecture, scope, and execution feasibility.* Provide effort estimation guidance and defend solution economics during deal cycles.* Support deal negotiations with a value-first positioning.**Required Skills*** 8+ years of experience in Contact Center / CX transformation.* Strong experience in CCaaS platforms (Google, Genesys, NICE, Five9, Amazon Connect, etc.).* Demonstrated experience with AI/GenAI-driven CX solutions (virtual agents, agent assist, conversational AI).* Proven track record of leading large, complex pre-sales engagements.* Experience working with enterprise clients across US and Canada markets.* Strong business acumen with the ability to articulate ROI and value realization.* Excellent executive communication and storytelling skills*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us**!*Thank you for your interest in Quantiphi! We are a team that dreams together and collaborates to ensure success. We are currently looking for exceptional individuals who can join us and contribute to a fun, diverse and hybrid work culture. As a part of the Quantiphi family, you will get ample opportunities to learn, grow and interact with colleagues from varied experience and backgrounds around the globe. If this excites you, explore our current openings and apply to any job roles that suit and interest you.