Senior Business Analyst

Prodapt; Tamil Nadu; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Prodapt is seeking an experienced Business Analyst with deep Telecommunication L2C expertise to drive digital transformation for enterprise B2B clients. The role focuses on Lead/Opportunity management, CPQ, Contract Management, and SOMT, leveraging AI-assisted analysis to optimize requirements, processes, and designs.

The candidate will lead workshops, translate business needs into actionable specs, and collaborate with product, architecture, and delivery teams to implement scalable BSS

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred.
• 10–12 years of experience as Business Analyst in a telecom environment.
• Strong analytical and problem-solving skills; able to work in fast-paced settings.
• Excellent communication and collaboration skills.

Responsibilities

• Drive end-to-end business analysis across the Telecom Lead-to-Cash journey.
• Gather, analyze, and document business requirements using traditional and AI-assisted methods.
• Conduct workshops and design thinking sessions with stakeholders and architects.
• Translate business needs into functional requirements, user stories, and process flows.
• Collaborate with Product Owners, Architects, and Development teams to deliver BSS solutions.
• Support backlog grooming, sprint planning, UAT, and production deployments.
• Ensure end-to-end traceability of requirements throughout the project lifecycle.

Skills

Telecom L2C domain

Lead management

Opportunity management

CPQ

Contract management

SOMT

AI-assisted analysis

Workshops

CRM/CPQ

Product catalog

Order management

Inventory management

Microservices architecture

RPA

Service fulfillment

Billing and invoicing

Education

Bachelor’s degree in Computer Science/Information Technology

Master’s degree preferred

Tools

ServiceNow SOMT

Job description

Overview

We are looking for an experienced

Overview

We are looking for an experienced Business Analyst with strong expertise in the Telecom Lead-to-Cash (L2C) domain to drive digital transformation initiatives for enterprise B2B telecom customers. The ideal candidate should have deep functional knowledge across the complete telecom sales and order lifecycle and be capable of leveraging AI-assisted business analysis to improve requirement gathering, process optimization, and solution design.

The candidate should possess hands-on experience in Lead Management, Opportunity Management, CPQ (Costing, Pricing & Quoting), Contract Management, and have working knowledge of ServiceNow Sales & Order Management for Telecommunications (SOMT).

Responsibilities

Need Telecom BSS/OSS Solutiondesign with telecom domain experience.

• Should have solid understanding of different BSS/OSS applications that support Lead to Cash journey
• Should have conducted workshops to gather requirements from stakeholders, presenting differentsolutionoptions toarchitects.

Key Responsibilities

• Drive end-to-end business analysis across the Telecom Lead-to-Cash (L2C) journey.
• Knowledge on CRM/CPQ, Product Catalog, Order Management (OM), Service Order Management, Inventory Management, Microservices basedArchitecture, RPA, Service Fulfillment, Service Assurance, Billing, and Invoicing for B2C / B2B business is needed.
• Gather, analyze, and document business requirements using traditional and AI-assisted analysis techniques.
• Able to understand and translate business requirements, and working with product / technical and operations teams to help design and build new Products and Services
• Able to conduct workshops and design thinking sessions, to understand IT Process / Technology /Architecture and existing OSS/BSS implementations.
• Able to deliver intelligent business insights through translation of reports and analytics.
• Conduct stakeholder workshops and translate business needs into functional requirements, user stories, and process flows.
• Collaborate with Product Owners, Architects, and Development teams to deliver scalable telecom BSS solutions.
• Support backlog grooming, sprint planning, UAT, and production deployments.
• Ensure end-to-end traceability of business requirements throughout the project lifecycle.

Requirements

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
• Proven experience of around 10-12 years as Business Analyst
• Strong analytical skills and Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Strong communication and collaboration skills.