Senior Business Analyst

HSBC; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HSBC Holdings plc in India seeks a Senior Business Analyst to drive change initiatives. You will capture requirements, map customer journeys, and apply Design Thinking to create practical solutions that deliver value.

You will support Product Owners, collaborate with Business, Technology and Digital teams, and coordinate with HR, Legal, Compliance, Fraud, and other groups to ensure delivery aligns with bank policies and priorities.

Qualifications

• Proven experience delivering change initiatives in a delivery environment.
• Ability to document and manage change requirements end to end.
• Experience leading a team of change practitioners or workstreams.
• Clear understanding of the change lifecycle across requirements, design and implementation.
• Knowledge of the retail financial services industry.
• Strong communication with stakeholders across levels and teams.
• Ability to secure buy-in and sustained engagement from diverse stakeholders.
• Structured critical thinking to evaluate issues and shape practical solutions.

Responsibilities

• Capture and manage traceable requirements for iterative development.
• Develop and deploy optimized operational processes and customer journeys.
• Apply Design Thinking to solve complex problems and meet customer needs.
• Support Product Owners with decision making, backlog grooming and propositions.
• Partner with Business, Technology and Digital teams to align delivery to priorities.
• Coordinate with HR, Legal, Compliance, Fraud and BRCM to enable delivery.
• Oversee workstreams or teams within complex change initiatives.
• Manage delivery risks and ensure policy-aligned delivery with timely escalation.

Skills

Requirements capture

Design Thinking

Stakeholder collaboration

Critical thinking

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.

In this role, you will:

• Capture and manage traceable requirements in enough detail to enable iterative development
• Develop and deploy optimised operational processes and customer journeys including root cause analysis and improvement recommendations
• Apply Design Thinking to solve complex problems and shape solutions that meet customer needs
• Support Product Owners with decision making, backlog grooming and understanding business propositions to realise benefits
• Partner with Business, Technology and Digital teams to align delivery to market priorities and Group direction
• Coordinate with flow to work teams such as HR, Legal, Compliance, Fraud and BRCM to enable delivery and adoption
• Oversee workstreams or teams within complex change initiatives including managing Associate Business Analysts and Business Test Analysts
• Manage delivery risks and ensure the delivery approach aligns to relevant bank policies with timely escalation of control and reputation issues

To be successful in this role, you should meet the following requirements:

• Bring proven experience delivering change initiatives within a delivery environment
• Demonstrate capability to identify, document and manage change requirements end to end
• Show experience managing a team of change delivery practitioners or workstreams
• Apply a clear understanding of the change lifecycle across requirements, design, change management and implementation
• Offer knowledge of the retail financial services industry
• Communicate clearly with stakeholders at different levels and across multiple teams
• Partner effectively with a wide range of stakeholders to secure buy-in and sustained engagement
• Use structured critical thinking and problem solving to evaluate issues and shape practical solutions

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development India***