Senior Business Analyst

HotelHub; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

HotelHub is seeking a Senior Business Analyst in Bengaluru with 6‑7+ years of experience in Air Travel distribution, NDC, and GDS. You will document functional requirements for NDC API integrations and GDS connections, and design end-to-end airline processes across global partners.

The role requires hands-on experience with NDC/GDS platforms, strong SQL for data analysis, and proven Agile delivery. Excellent English communication is essential for coordinating with stakeholders worldwide.

Qualifications

• : 6 to 7+ years of professional experience in Business Analysis in travel technology.
• Hands-on experience with NDC API integrations and GDS platforms (Amadeus, Sabre, Travelport) is required.
• Experience with Online Booking Tools (OBTs) and corporate travel workflows is preferred.
• Excellent English communication, written and verbal.
• Proven ability to create detailed functional specs and user stories.

Responsibilities

• Gather and document functional requirements for NDC API integrations and GDS connections.
• Analyse and design end-to-end business process flows for airline systems.
• Lead cross-functional projects and manage delivery with Agile methodologies.
• Identify gaps and migration strategies from GDS to NDC architectures.
• Coordinate with global partners and stakeholders across time zones.
• Develop test plans for air-search logic, fare calculations, and booking workflows.

Skills

GDS platforms

NDC API integration

SQL data analysis

Agile/Scrum

Jira/Confluence

XML/JSON payloads

Excel data modelling

Stakeholder management

English fluency

Tools

Jira

Confluence

Job description

Job Overview

We are seeking a highly skilled and experienced Senior Business Analyst with 6 to 7+ years of experience, specialising in Air Travel Distribution, NDC (New Distribution Capability), and GDS (Global Distribution Systems).

Job Overview

We are seeking a highly skilled and experienced Senior Business Analyst with 6 to 7+ years of experience, specialising in Air Travel Distribution, NDC (New Distribution Capability), and GDS (Global Distribution Systems).

Job Responsibilities

Domain-Specific Responsibilities (NDC & GDS)

• Gather and document functional requirements for NDC API integrations and traditional GDS connections. (Amadeus, Sabre, Travelport).
• Analyse and design end-to-end business process flows for airline system.
• Identify functional gaps and define alternative approaches/migration strategies as business models shift from GDS architecture to NDC-driven airline system.
• Act as the primary focal point for global distribution partners, aggregators, corporate clients, and Online Booking Tools (OBTs) to align product capabilities with industry standards.

Core Systems Analysis & Project Execution

• Document high-quality functional requirements, user stories, and acceptance criteria in an Agile environment, developing a well-defined shared understanding of project scope and the final system vision.
• Define modifications to existing travel platforms to meet evolving user requirements.
• Retrieve, manipulate, and analyse complex transaction/booking data from relational data warehouses using SQL to identify systemic issues, optimise booking conversion, and make strategic recommendations to the product team.
• Develop and execute comprehensive test plans for air-search logic, fare pricing, and ticketing workflows. Independently coordinate the investigation and resolution of complex production issues and system anomalies.
• Independently lead and manage smaller to medium-sized cross-functional projects, ensuring proper business justification and complete documentation for all initiatives.

Problem Solving And Stakeholder Management

• Acting as a trusted domain expert who seamlessly bridges communication between non-technical teams and technical IT infrastructure teams across global time zones.
• Proactively identifying booking failures, pricing discrepancies, or latency issues using SQL, and translating those findings into actionable system optimisations for the product team.

Integration And Transition

• Successfully defining and delivering NDC and GDS integrations with minimal post-deployment defects, ensuring robust handling of complex edge cases.
• Delivering comprehensive gap analyses that allow the engineering team to transition GDS workflows to NDC APIs smoothly without disrupting current booking volumes or revenue streams.

Requirement Efficiency

• Maintaining high-quality Agile backlogs where user stories, data mappings, and acceptance criteria are so clearly defined that development velocity increases and rework due to misaligned requirements is minimized.

Job Skills/Competencies/Experience

• 6 to 7+ years of professional experience working as a Business Analyst, with a heavy focus on the Air Travel, Corporate Travel, or Travel Technology sectors.
• Hands-on experience with GDS platforms (Amadeus, Sabre, or Travelport) and NDC API integration projects is strictly required.
• Familiarity with Online Booking Tools (OBTs like Concur, Cytric, Deem) and corporate travel management workflows is highly preferred.
• Extensive experience working within Agile/Scrum development frameworks (Jira/Confluence proficiency).
• An analytical mind with a proven problem-solving aptitude for diagnosing complex XML/JSON payloads, fare calculations, or booking API failures.
• Excellent interpersonal and teamwork skills, with the ability to take initiative and champion innovative ideas.
• Fluent and highly effective English communication skills (both written and verbal).

Qualifications

• 6 to 7+ years of professional experience working as a Business Analyst.
• In-depth knowledge of airline distribution mechanics, including IATA standards, NDC schemas and GDS workflows.
• Proven ability to use multiple business analysis elicitation techniques to bridge communications seamlessly between business stakeholders and IT developers.
• Self-starter with excellent time management skills, capable of working independently and flexibly within a global environment spanning multiple time zones.
• Ability to see the “big picture” relationships between different distribution technologies and corporate booking engines.
• Advanced skills in Excel (data modelling), PowerPoint (stakeholder presentations), and Word/Confluence (functional specifications).