Business Analyst

American Express Global Business Travel; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

American Express Global Business Travel is seeking a talented Business Analyst to join our Proactive Traveler Care (PTC) product team.

You will define product requirements, compose user stories, plan UAT, and develop end-user guides and training materials to support adoption and change management.

Qualifications

• Data analysis to identify trends and inform decisions
• GDS knowledge and airline/travel disruption familiarity
• Stakeholder communication across teams
• Basic SQL/data querying skills
• Excel proficiency for data consolidation

Responsibilities

• Define product requirements with stakeholders and map features to business goals.
• Draft user stories from system, TC, and traveler perspectives; create UI mockups as needed.
• Plan and execute UAT to verify requirements and performance.
• Create end-user guides, training videos, and knowledge base articles.
• Provide technical support and document findings for continuous improvement.
• Use Postman to simulate disruptions and run cross-database queries.
• Analyze data to identify trends and inform recommendations; Excel proficiency required.

Skills

Data analysis

GDS knowledge

Stakeholder communication

SQL basics

Excel

JIRA & Agile

Onsite collaboration

Tools

Postman

Job description

Amex GBT is seeking a talented Business Analyst to join our Proactive Traveler Care (PTC) product development team.

What You’ll Do

• Define Product Requirements: Collaborate with stakeholders to define product requirements, features, and functionality aligned with business objectives and user needs
• Compose User Stories & Documentation: Develop comprehensive user stories from system, TC, and traveler perspectives; create UI mockups and wireframes as needed to communicate requirements
• Design & Implement Testing: Create and complete User Acceptance Test (UAT) plans to validate that requirements are met and solutions perform as intended
• Enable End Users: Develop end-user guides, training videos, and knowledge base articles to support product adoption and change management
• Provide Technical Support: Solve issues, identify potential solutions, and document findings for continuous improvement
• Leverage Technical Tools: Apply tools such as Postman to simulate disruptions, extract and analyze OTA data, and implement queries across various databases
• Conduct Data Analysis: Extract and analyze existing data to identify trends, validate assumptions, and provide data-driven recommendations; proficiency in Excel and ability to consolidate multiple data sources required

What We’re Looking For

• 3+ years of travel industry operational expertise, such as travel agency operations and/or airline operations, Travel Consultant (TC) role experience or deep understanding of TC workflows
• Proficiency with GDS/POS (Point of Sale) systems and travel disruption management
• Solid technical background with ability to understand system architecture and integrations
• Proficiency with Global Distribution Systems (GDS) – minimum 1 system required; experience with 2+ systems (Amadeus, Galileo, Sabre) preferred
• Ability to book and read basic PNRs (required for testing and validation)
• Product & Data Skills: Experience with travel management information systems, reporting tools, and organizational hierarchy setups
• Strong data analysis capabilities: ability to quickly extract, analyze, and interpret data
• Experience with JIRA and Agile development frameworks
• Strong organizational and attention-to-detail skills
• Ability to work onsite minimum 3 days per week
• Availability to work UK timezone business hours (GMT/BST) to align with team collaboration and customer engagement