Senior Associate

TATA 1 MG; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

TATA 1 MG is seeking a Lead Associate for Facilities & Workplace Experience in Mumbai. This role handles end-to-end corporate office operations, vendor management, budgeting, and travel desk services to ensure a seamless employee experience across offices.

The candidate should have extensive experience in facilities management, strong vendor relationships, and advanced Excel/MIS reporting skills to drive cost efficiencies and maintain high service standards.

Qualifications

• Graduate in Hospitality, Management, Engineering, or related field.

Responsibilities

• Manage day-to-day corporate office operations including housekeeping, reception, pantry, security, asset management, and guest handling.
• Develop and maintain SOPs for soft and hard services.
• Vendor lifecycle management including onboarding, SLA/KPI tracking, performance reviews, and contract renewals.
• Build and manage annual OPEX/CAPEX budgets for facilities operations; own monthly MIS reporting and variance analysis.
• Oversee travel desk operations including flights, hotels, cabs, and visa coordination; monitor travel MIS and policy compliance.
• Space management: seating allocation, workspace utilization, compliance with EHS standards and audits.

Skills

Corporate office operations

Vendor management

OPEX/CAPEX ownership

MS Excel & MIS reporting

Zoho FM platforms

Stakeholder management

IFM experience

Education

Graduate in Hospitality/Management/Engineering or related field

Tools

Zoho

Job description

Position: Lead Associate Facilities & Workplace Experience

Role: Facilities & Workplace Experience

Team: Administration & Workplace Experience

Location: Mumbai

Brief about the Team

The Facilities & Workplace Experience team is responsible for ensuring smooth workplace operations and creating a seamless employee experience across corporate offices. The team manages end-to-end facilities operations, vendor management, travel desk services, workplace infrastructure, compliance, and employee-facing support functions while maintaining high operational and service standards.

What will you do

• Corporate Office Operations
  • Manage day-to-day operations across corporate office floors including housekeeping, reception, pantry, security, asset management, and guest handling
  • Ensure consistent workplace and service standards aligned with organizational culture and employee experience
  • Develop and maintain SOPs for soft and hard services
• Vendor Management & Procurement
  • Manage end-to-end vendor lifecycle including onboarding, SLA/KPI tracking, performance reviews, and contract renewals
  • Negotiate commercials while ensuring high-quality service delivery
  • Maintain vendor relationships for AMC, housekeeping, F&B, travel desk, and civil/MEP services
• Budgeting, MIS & Cost Optimization
  • Build and manage annual OPEX/CAPEX budgets for facilities operations
  • Own monthly MIS reporting and variance analysis
  • Drive measurable cost optimization initiatives and operational efficiencies
  • Support forecasting for office expansion and consolidation requirements
• Travel Desk & Corporate Services
  • Oversee corporate travel desk operations including flights, hotels, cabs, and visa coordination
  • Ensure travel policy compliance and manage travel agency relationships
  • Monitor travel-related MIS and optimization initiatives
• Space Management & Compliance
  • Manage seating allocation, workspace utilization, and capacity planning
  • Coordinate with landlords, PMC teams, and internal stakeholders for workplace infrastructure projects
  • Ensure adherence to EHS standards, fire safety norms, statutory compliances, and workplace regulations
  • Conduct audits, safety drills, and maintain compliance documentation and AMC records

What we are looking for

• 57+ years of experience in Facilities, Administration, Workplace Experience, or IFM roles
• Proven experience managing HQ or multi-floor corporate office operations
• Strong exposure to vendor management, stakeholder management, and workplace operations
• Experience in OPEX/CAPEX ownership, budget reporting, and AOP planning
• Hands-on experience managing travel desk and corporate services operations
• Strong analytical, problem-solving, and operational management skills
• Advanced Excel and MIS reporting capabilities
• Experience using Zoho or similar facilities management platforms
• Graduate in Hospitality, Management, Engineering, or related field
• Prior experience with IFM firms such as JLL, CBRE, or similar organizations preferred
• Exposure to workplace wellness, IAQ, or green building initiatives will be an added advantage