Senior Associate State Government Relationship - North

National Payments Corporation of India

Delhi

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Benefits offered by this job

Comprehensive Insurance

Employee Assistance Program

Parental Leave

Mobility Benefits

Home Loan Support

Mobile Reimbursement

Job summary

National Payments Corporation of India (NPCI) invites a Senior Associate for State Government Relationships in the North region. You will drive government engagements, promote NPCI solutions, and coordinate cross-functional teams to deliver value across payments, credit, and digital finance programs.

You will build strong ties with state departments, banks and partners, ensuring compliance and scalable delivery of NPCI products while supporting growth and customer satisfaction.

Qualifications

2-5 years of experience in Business Development, Relationship Management, Government Business, Banking, BFSI, Fintech, Payments, or Credit Operations.
MBA/PGDM in Marketing, Finance, Banking, or equivalent preferred.
Experience working with Government Departments, Banks, Financial Institutions, PFMS, Digital Payments preferred.

Responsibilities

Build and maintain relationships with State Government Departments and ecosystem partners.
Conduct regular business reviews with Government stakeholders to discuss transaction volumes, performance, and NPCI product adoption.
Act as single point of contact for issue resolution, grievance management, and escalation support.
Position NPCI's payment, collection, and credit-enablement solutions to Government entities.
Identify opportunities for product placement, transaction growth, and expansion of NPCI services.
Gather requirements from Government departments and coordinate internal stakeholders for solutions.
Monitor operations, mandate processing, transaction success rates, and compliance.
Support onboarding and adoption of NPCI products in Government departments.
Coordinate with banks, sponsor banks, technology partners, and ops teams for delivery.
Analyze credit-linked trends and suggest strategies for loan disbursement and collections.
Track product adoption, transaction growth, and portfolio impact across Government programs.

Skills

Business Development

Relationship Management

Government Business

Banking

BFSI

Fintech

Payments

Credit Operations

Education

MBA/PGDM in Marketing/Finance/Banking

Job description

National Payments Corporation of India (NPCI) | Full Time

Senior Associate State Government Relationship - North

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a a "Not for Profit" company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

TheNPCIWAY OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace .

The NPCIWAY isnotjustaframework - it'sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

ForwardThinkingMind-Set
CustomerFirst
LeadWith Purpose
PassiontoDeliver
AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness

ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

ParentalLeave :Inclusivematernityandpaternityleave.
Nanny at home Support: Assistance for Working Parents

Mobility&Lifestyle:

MobilityBenefits :Relocation,transfers,andtravelsupport.
HomeLoanInterestSupport :Upto50%reimbursement*.
MobileReimbursement :Newhandsetevery2years.
CarLease,SalaryAdvance,SubsidizedMeals.
Reward&RecognitionProgram.
TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you'll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it's a platform to grow, contribute, and make a meaningful difference.

Support and strengthen relationships with Central and State Government entities through continuous engagement, business development, operational excellence, and solution-led discussions. Drive adoption of NPCI products, and credit-linked initiatives while ensuring seamless operations and maximizing business revenues.

Experience & Qualification

2-5 years of experience in Business Development, Relationship Management, Government Business, Banking, BFSI, Fintech, Payments, or Credit Operations.
MBA/PGDM in Marketing, Finance, Banking, or equivalent preferred.
Experience working with Government Departments, Banks, Financial Institutions, PFMS, Digital Payments will be preferred.

Key Accountabilities

Government Relationship Management

Build and maintain strong relationships with State Government Departments, and ecosystem partners.
Conduct regular business reviews with Government stakeholders to discuss transaction volumes, operational performance, and adoption of NPCI products.
Act as a single point of contact for issue resolution, grievance management, and business escalation support.

Business Development

Position NPCI's payment, collection, and credit-enablement solutions to Government entities.
Identify new opportunities for product placement, transaction growth, and expansion of NPCI services.
Gather business requirements from Government departments and coordinate internal stakeholders for solution development and implementation.

Payments & Operations

Monitor operational performance, mandate processing, transaction success rates, and compliance with NPCI operating guidelines.
Support Government departments in onboarding, implementation, and adoption of NPCI products.
Coordinate with banks, sponsor banks, technology partners, and operational teams for seamless service delivery.

Credit & Lending Initiatives

Support Government-sponsored credit programs, financial inclusion initiatives, and digital lending use cases.
Engage with Banks, NBFCs, and Government agencies to identify opportunities for integrating payment and credit ecosystems.
Analyze credit-linked transaction trends and recommend strategies to improve loan disbursement, repayment collection, and beneficiary experience.
Monitor key credit performance indicators and assist in preparing business cases for new credit products and partnerships.

Analytics & Reporting

Collect competitive intelligence and market insights related to payments and credit ecosystems.
Prepare Information Sheets (IS), business reports, presentations, management updates, and revenue analysis.
Track product adoption, transaction growth, portfolio performance, and business impact across Government programs.

Success Metrics