Senior Associate - Software Asset Management

Publicis Re:Sources; Gurugram District; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Publicis Re:Sources in India is seeking a Lead Software Asset Management professional to drive license compliance and asset optimization across the organization. You will leverage licensing models and asset tools while managing client relationships, leading a team, and coordinating with global stakeholders to ensure governance and informed business decisions.

The role requires a strong background in SAM, licensing, data analysis, and cross‑functional collaboration, with a hybrid work model and

Qualifications

• Bachelor's degree in IT, Business, or related field.
• 5-7 years of experience in IT support, software licensing, or software asset management.
• Analytical mindset with attention to detail.
• Good communication and stakeholder management skills.

Responsibilities

• Lead and manage Software Asset Management operations, ensuring adherence to software lifecycle processes.
• Strong expertise in software licensing, stakeholder management, client engagement, people management, and escalation handling.
• Develop and optimize licensing governance with global stakeholders and vendors.
• Drive data-driven decisions using Excel to analyze software usage and cost optimization.
• Collaborate with system engineers, project managers, and financial teams to gather critical information.
• Support service desk requests and work across shifts to cover global operations.

Skills

Software Asset Management

Software Licensing

Stakeholder Management

Data Analysis (Excel)

Communication Skills

Education

Bachelor's degree in IT/Business

Tools

SCCM

JAMF

ServiceNow

SNOW | Snow License Manager

Job description

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day. Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at

publicisresources.com

Role Summary:

Lead Software Asset Management (SAM) operations by ensuring software license compliance, asset optimization, and governance across the organization. Leverage expertise in licensing models (Microsoft, Adobe, IBM, Flexera, etc.) and asset management tools (SCCM, JAMF, ServiceNow) while managing client relationships, leading a team, handling escalations, and collaborating with global stakeholders to drive operational excellence and informed business decisions.

Skillset s Qualifications:

• Bachelor’s degree in IT, Business, or a related field.
• 5-7 years of experience in IT support, software licensing, or software asset management.
• Analytical mindset with attention to detail.
• Good communication and stakeholder management skills.
• Willingness to work in Hybrid Model and Rotational shifts to support operations across global time zones (24/7 environment).

Key Responsibilities:

• Lead and manage Software Asset Management operations, ensuring adherence to software lifecycle management processes.
• Strong expertise in software licensing, stakeholder management, client engagement, people management, and escalation handling.
• Through understanding and knowledge of software asset management and its Lifecycle process.
• Good Knowledge and understanding of various Software products and their licensing guidelines. E.g. Adobe, Microsoft , IBM, Sam Pro, Flexera etc
• Data analysis, particularly working with Microsoft Excel to analyze software data that can be used to drive key business decisions
• Good Communication skills required since will be interacting with people/teams across geographies
• Experience with Asset management tools , like SCCM , JAMF, SNOW etc.
• Will need to work on Service Desk Requests and in shift timings as per business needs. Working knowledge on Service Now tool is required .
• Actively assesses risk and cost take out opportunities and makes recommendations to Software Owners and Software Asset Management leadership to optimize the software asset portfolio.
• Work closely with subject matter experts, including system architects, system administrators, project and program managers, financial managers, and engineers to obtain critical information required for the management of software.