Senior Associate - SDR - CRM Operations

GEP Worldwide; Navi Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

GEP Worldwide in Navi Mumbai is seeking a motivated SDR - CRM Operations professional to ensure data integrity and smooth operational processes across the SDR function. You will maintain CRM quality, manage bulk updates, and coordinate with Sales, Marketing, and regional teams.

The role emphasizes data analysis, dashboards in Power BI, and robust Excel skills. A 2–5 year background in SDR or Sales operations with HubSpot experience is preferred, offering growth in a global, women-founded company.

Qualifications

• Bachelor’s degree in business, operations, IT, management, or related field.
• 2–5 years of experience in SDR Operations, Sales Operations, CRM Operations, or related functions.
• Strong hands-on experience with HubSpot CRM.
• Good understanding of lead management, account management, and sales processes.
• Advanced Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, formulas, and reporting.
• Experience with reporting/dashboard creation and handling large datasets.

Responsibilities

• Maintain CRM data quality through duplication checks, standardization, and regular maintenance
• Perform SDR data bulk updates, imports, exports, and operational data management activities
• Support daily SDR operational processes, territory alignment exercises, and account allocation workflows
• Coordinate with Sales, Marketing, and SDR regional teams for operational execution and issue resolution
• Create and maintain reports and dashboards in CRM, Power BI, and Excel, as relevant
• Generate operational reports and track SDR performance metrics, lead flow, and campaign activities
• Analyze large datasets to identify operational gaps and process improvement opportunities
• Manage sequences / campaign operations, tracking, and data enrichment initiatives
• Support CRM data management, lead routing, account alignment, and data clean-up activities.

Skills

HubSpot CRM

Advanced Excel

Lead management

Sales processes

Data analysis

Education

Bachelor’s degree in business/operations/IT/management or related field

Tools

HubSpot CRM

Power BI

Job description

Who We Are

GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm – consulting, software and managed services. GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world’s largest organizations.

Welcome to GEP

Who We Are

GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm – consulting, software and managed services. GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world’s largest organizations.

How You Grow At GEP

We recognize people who make a genuine difference, work hard and drive achievements. Results are noticed and rewarded. It’s how you will grow a career at GEP, and in a much shorter time frame than at other firms.

Celebrating Everyone

GEP succeeds through the ideas and creativity of our team members so we embrace people of all experiences, nationalities, abilities, cultures, races, gender identities, sexual orientations and ages. What makes you unique and different is celebrated and will help GEP stand out even more. And we are a women-founded and -owned company so our foundation is making GEP a great place to work for women, a place where women can learn, advance and give back.

Are You One of Us

Position description: SDR - CRM Operations

Primary Responsibilities

• Maintain CRM data quality through duplication checks, standardization, and regular maintenance
• Perform SDR data bulk updates, imports, exports, and operational data management activities
• Support daily SDR operational processes, territory alignment exercises, and account allocation workflows
• Coordinate with Sales, Marketing, and SDR regional teams for operational execution and issue resolution
• Create and maintain reports and dashboards in CRM, Power BI, and Excel, as relevant
• Generate operational reports and track SDR performance metrics, lead flow, and campaign activities
• Analyze large datasets to identify operational gaps and process improvement opportunities
• Manage sequences / campaign operations, tracking, and data enrichment initiatives
• Support CRM data management, lead routing, account alignment, and data clean-up activities.

Required Skills & Qualifications

• Bachelor’s degree in business, Operations, IT, Management, or related field
• 2–5 years of experience in SDR Operations, Sales Operations, CRM Operations, or related functions
• Strong hands‑on experience with HubSpot CRM
• Good understanding of lead management, account management, and sales processes
• Advanced Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, formulas, and reporting
• Good analytical, communication, stakeholder management, and problem‑solving skills
• Experience with reporting/dashboard creation and handling large datasets

Preferred Skills

• Experience with HubSpot, Outreach, Power BI, or similar tools
• Knowledge of CRM automation, HubSpot workflows, and campaign/sequence tools
• Exposure to global SDR or sales operations and marketing operations processes