Senior Associate Relationship Management, Central Govt Relations

National Payments Corporation of India; Delhi; On-site; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Comprehensive coverage (insurance)

Employee Assistance Program

Parental leave

Nanny at home support

Mobility benefits (relocation)

Home loan interest support

Mobile reimbursement

Car lease and salary advances

Subsidized meals

Reward & recognition program

AI-enabled policy tools

Job summary

National Payments Corporation of India (NPCI) invites a Senior Associate for Central Government Relations to drive strategic engagement with government ministries, departments, and PSUs. The role focuses on promoting NPCI payment products like UPI, RuPay, NACH, BBPS within public sector ecosystems and government programs.

The incumbent will build trusted relationships with policymakers, regulators, and senior officials, shaping policy priorities and opportunities for NPCI’s digital payments

Qualifications

• Develop and maintain strong working relationships with officials across Central Government Ministries, Departments, Agencies, Regulatory Bodies, and Public Sector Enterprises.
• Promote NPCI payment solutions within public sector ecosystems and government schemes.
• Collaborate with internal teams to design and implement government-focused initiatives.

Responsibilities

• Develop and maintain strong working relationships with officials across Central Government Ministries, Departments, Agencies, Regulatory Bodies, and Public Sector Enterprises.
• Drive NPCI product adoption and digital payments across government schemes, programs, and initiatives.
• Partner with government departments to identify opportunities for enhancing citizen service delivery and digital payment acceptance.
• Engage with stakeholders to support digital transformation initiatives aligned with Digital India and financial inclusion objectives.

Skills

Government relations

Stakeholder management

Public sector knowledge

Executive engagement

Policy analysis

Digital payments

Cross-functional collaboration

Tools

Microsoft Excel

Microsoft Power BI

MS Project

Jira

Trello

Job description

National Payments Corporation of India (NPCI) | Full Time

Senior Associate Relationship Management, Central Govt Relations

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.


• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.


• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
  


• Nanny at home Support: Assistance for Working Parents
  

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
  


• HomeLoanInterestSupport :Upto50%reimbursement*
  


• MobileReimbursement :Newhandsetevery2years.
  


• CarLease,SalaryAdvance,SubsidizedMeals.


• Reward&RecognitionProgram.


• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

This role offers a unique opportunity to contribute to India's rapidly evolving digital payments ecosystem by driving strategic engagement with Central Government Ministries, Departments, Regulatory Authorities, Autonomous Bodies, and Public Sector Enterprises.

The incumbent will play a critical role in advancing the adoption of NPCI's payment products and digital solutions across government-led initiatives, national programs, and public sector organizations.

The position provides a platform to work closely with senior policymakers, decision-makers, regulators, and institutional stakeholders to support the Government of India's vision of Digital India, financial inclusion, transparent governance, and digital transformation.

The role requires developing trusted relationships with key stakeholders, understanding policy priorities, identifying emerging opportunities, and translating strategic initiatives into meaningful business outcomes.

The successful candidate will have the opportunity to influence the adoption of innovative payment solutions such as UPI, RuPay, NACH, BBPS, AePS, FASTag, Commercial Credit Cards, and other digital payment products across government and public sector ecosystems.

The role will involve working at the intersection of government relations, business development, policy engagement, and payment innovation, enabling the candidate to create measurable impact at a national scale.

In addition, the role will provide exposure to high-impact strategic initiatives, government modernization programs, digital governance projects, and public sector transformation opportunities.

The individual will collaborate with cross-functional teams including Product, Technology, Business Development, Compliance, Legal, Partnerships, and Operations to design and implement customized solutions for government stakeholders.

The position also offers an opportunity to leverage emerging technologies, analytics, and AI-enabled insights to strengthen stakeholder engagement, support policy analysis, identify market opportunities, and enhance decision-making.

The candidate will contribute to building long-term strategic partnerships that strengthen NPCI's presence within the government ecosystem and accelerate the adoption of secure, scalable, and innovative payment solutions for citizens, businesses, and public institutions.

This is an ideal opportunity for a professional who is passionate about government engagement, public sector transformation, digital payments, commercial credit portfolio management, and driving large-scale business impact through strategic partnerships and innovation.

The role combines relationship management, policy understanding, business development, and technology-led transformation, making it a highly visible and growth-oriented position within the organization.

Government Relationship Management

• Develop and maintain strong working relationships with officials across Central Government Ministries, Departments, Agencies, Regulatory Bodies, and Public Sector Enterprises.
  


• Build strategic engagement plans for key government stakeholders and decision-makers.
  


• Facilitate high-level meetings, presentations, workshops, and consultations with government bodies.
  


• Represent the organization at government forums, industry events, and policy discussions.
  

NPCI Product Adoption & Digital Payments

• Drive the adoption and integration of NPCI products and digital payment solutions across various Government of India schemes, programs, and initiatives.
  


• Partner with government departments to identify opportunities for enhancing citizen service delivery and digital payment acceptance.
  


• Promote solutions such as UPI, RuPay, AePS, NACH, BBPS, FASTag, and other NPCI products within the public sector ecosystem.
  


• Engage with stakeholders to support digital transformation initiatives aligned with the Government's Digital India and financial inclusion objectives.
  


• Develop engagement strategies for Central Public Sector Enterprises (CPSEs), Public Sector Undertakings (PSUs), and government-owned organizations.
  


• Identify opportunities for implementing commercial credit card solutions and digital payment products within public sector entities.
  


• Leverage prior experience and industry knowledge in commercial credit cards, expense management, procurement payments, and corporate payment solutions to drive adoption among government and public sector customers.
  


• Work closely with banking partners and government organizations to promote innovative payment solutions.
  

Business Development & Strategic Initiatives

• Identify emerging opportunities arising from government programs, policy initiatives, and budget announcements.
  


• Collaborate with internal product, partnership, and business teams to develop tailored solutions for government customers.
  


• Support opportunity qualification, account planning, and stakeholder mapping activities.
  


• Drive strategic initiatives that enhance the organization's presence and engagement within the government ecosystem.
  


• Monitor policy developments, government priorities, budget allocations, and regulatory changes impacting digital payments and financial services.
  


• Prepare stakeholder briefs, policy notes, market intelligence reports, and executive presentations.
  


• Conduct research on government modernization and digital transformation initiatives.
  

Cross-Functional Collaboration

• Coordinate with internal stakeholders including product, business development, operations, compliance, and legal teams to ensure successful execution of government-led initiatives.
  


• Support proposal development, business cases, partnership frameworks, and implementation planning.
  


• Maintain accurate records of stakeholder engagements, opportunities, and project progress.
  

Requirements

Enhanced Key Skills & Competencies

• Government Relations & Public Sector


• Stakeholder Management and Relationship Building


• Central Government Ecosystem Knowledge


• Public Policy Analysis


• Government Procurement Processes


• Regulatory Affairs and Advocacy


• Strategic Partnership Development


• Public Sector Business Development


• Account Planning and Opportunity Mapping


• Executive Engagement and Influencing Skills

Digital Payments & Domain Expertise

• Transaction Banking Solutions


• Digital Payments Adoption Strategies


• Commercial Credit Card Programs


• Corporate Payment Solutions


• Expense Management Solutions


• Government Digital Transformation Programs

Technical Skills

• Microsoft Excel (Advanced Analytics, Pivot Tables, Dashboards)


• Microsoft Power BI


• Financial and Transaction Data Analysis


• Digital Payment Analytics & Transaction Reporting


• Microsoft PowerPoint Executive Storyboarding


• Project Management Tools (MS Project, Jira, Trello)


• Generative AI Tools (Microsoft Copilot, ChatGPT, Gemini)


• AI-assisted Research and Policy Analysis


• Prompt Engineering for Business Applications


• AI-powered Stakeholder Mapping


• AI-enabled Market Intelligence and Opportunity Identification


• Data-driven Decision Making using AI Insights


• Automated Report and Presentation Generation


• AI-powered Government Policy Monitoring


• Predictive Analytics for Opportunity Pipeline Management


• Using AI for Meeting Summaries, Action Tracking, and Knowledge Management