Senior Group Manager - Operations - REF114860V_2026293829 - S&L

WNS Global Services; Pune District; Presencial; INR 4 000 000 - 7 000 000; Tempo integral

Resumo da oferta

WNS Global Services in Pune seeks a Senior Group Manager - Operations to lead end-to-end operations for a key client, ensuring SLA delivery and operational excellence.

The role entails managing a large team (300+ FTEs), driving profitability, and steering transformation initiatives while maintaining strong client engagement and VOC scores.

Qualificações

• Must have graduate degree and strong leadership skills.
• Experience in large-scale operations and client interaction.
• Proven track record in delivering SLA, quality, and admin for key accounts.

Responsabilidades

• Lead end-to-end operations for a key client and ensure SLA delivery.
• Manage and coordinate multiple processes to drive efficiency and quality.
• Coach and develop a large team of operations leaders, promoting learning and retention.
• Drive profitability and margins while pursuing growth and transformation initiatives.
• Foster client relationships and ensure Voice of Customer (VOC) scores remain high.
• Align strategy, staffing, and processes with the client’s objectives and business goals.
• Create cross-functional teams to enable effective collaboration and continuous improvement.

Conhecimentos

Leadership

Client management

Team management

Operations excellence

Strategic planning

Formação académica

Graduate

Descrição da oferta de emprego

Senior Group Manager - Operations - REF114860V_2026293829 - S&L

• Full-time

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

1) Leading and spearheading end to end operations2) Client interaction - Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up.3) Process management - Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration for a very key client4) Team Management and People Development - Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building. Should have managed a large span of at least 300 FTEs.5) Ensuring profitability of business and accounts in terms of revenue and margins & strive towards positive growth of the same.6) Driving and sustaining a culture of ensuring client objectives are positively influenced with the requisite interventions within the dimension of re-engineering, transformation, capability etc.7) To ensure strategy, structure, staffing, skills, style and processes are synergistic with the vertical’s objectives / super ordinate goal.

Graduate