Senior Associate IT Infrastructure

Concept Medical; Surat; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Concept Medical in Surat, Gujarat is seeking a Senior Associate IT Infrastructure to deliver reliable IT infrastructure, end-user support, and workplace technology services. The role covers IT helpdesk operations, asset management, and administration across Windows and Linux environments, with a focus on security and SLA adherence.

You will coordinate with stakeholders and vendors to maintain documentation, SOPs, and compliant operations while supporting Microsoft 365 and collaboration tools in

Qualifications

• Bachelor's degree/Diploma in IT, CS, or a related field.
• 2–5 years of relevant IT infrastructure or workplace IT operations experience.
• ITIL Foundation certification is desirable but not mandatory.

Responsibilities

• Provide IT helpdesk and end-user support for hardware, software, applications and connectivity-related issues.
• Manage device build, imaging, deployment, configuration, collection and replacement.
• Support and maintain laptops, desktops, printers, scanners and other IT peripherals.
• Manage meeting room technology, including displays, video conferencing and audio systems.
• Perform endpoint, patch, antivirus and EDR management for security and compliance.
• Maintain IT asset and inventory records, including issuance, return, tracking and disposal.
• Administration and troubleshooting for Windows and Linux environments.
• Support Microsoft 365 and collaboration platforms.
• Handle incident and problem management with timely resolution and escalation.
• Monitor IT helpdesk SLAs, service requests, incidents and metrics.
• Provide basic IAM support and user access management.
• Support LAN/VLAN networking and connectivity troubleshooting.
• Support telecom/EPABX, CCTV and door access systems.
• Coordinate with vendors and stakeholders for IT infrastructure activities.
• Maintain IT documentation, SOPs, asset records and service-related reports.
• Ensure compliance with IT security and information security policies.

Skills

IT helpdesk and end-user support

Device deployment and imaging

Endpoint management

IT asset management

Windows administration

Linux administration

Microsoft 365 and collaboration tools

Patch management, antivirus, EDR

LAN/VLAN TCP/IP network troubleshoot

ITIL incident and problem management

IAM basics

Telecom/EPABX, CCTV, access control

Vendor coordination

Documentation and SOPs

Security/compliance awareness

Troubleshooting and communication

Education

Bachelor's degree / Diploma in IT / CS / IT-related field

Job description

Job Summary

We are looking for a Senior Associate IT Infrastructure to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments.

Key Responsibilities

• Provide IT helpdesk and end-user support for hardware, software, applications, and connectivity-related issues.
• Manage device build, imaging, deployment, configuration, collection, and replacement activities.
• Support and maintain laptops, desktops, printers, scanners, and other IT peripherals.
• Manage meeting room technology, including displays, video conferencing systems, audio systems, and related equipment.
• Perform endpoint, patch, antivirus, and EDR management to maintain device security and compliance.
• Maintain IT asset and inventory records, including asset issuance, return, tracking, reconciliation, and disposal.
• Provide working-level administration and troubleshooting support for Windows and Linux environments.
• Support Microsoft 365 and collaboration platforms, including user administration and troubleshooting.
• Handle incident and problem management, ensuring timely resolution and appropriate escalation.
• Monitor and maintain IT helpdesk SLAs, service requests, incidents, and support metrics.
• Provide basic support for Identity & Access Management (IAM), user access, permissions, and authentication-related issues.
• Support basic LAN/VLAN networking, connectivity troubleshooting, and coordination with network teams.
• Provide basic administration and troubleshooting support for telecom, EPABX, CCTV, and door access systems.
• Coordinate with vendors and internal stakeholders for IT infrastructure, support, maintenance, and service-related activities.
• Maintain appropriate IT documentation, SOPs, asset records, and service-related reports.
• Ensure compliance with applicable IT security, information security, and organizational policies.

Required Skills

• Strong hands-on experience in IT helpdesk and end-user support.
• Experience in device deployment, imaging, endpoint management, and IT asset management.
• Working knowledge of Windows and Linux administration.
• Good understanding of Microsoft 365 and collaboration tools.
• Knowledge of patch management, antivirus, and EDR solutions.
• Basic understanding of LAN, VLAN, TCP/IP, and network troubleshooting.
• Knowledge of ITIL principles, incident management, problem management, and SLA management.
• Basic exposure to IAM, telecom/EPABX, CCTV, and access control systems.
• Strong troubleshooting, communication, coordination, and problem-solving skills.

Qualification

• Bachelor's degree/Diploma in IT, Computer Science, Information Technology, or a related field.
• ITIL Foundation certification is desirable but not mandatory.

Experience

2–5 years of relevant experience in IT infrastructure, IT helpdesk, desktop support, endpoint management, or workplace IT operations.