Senior Associate, HR Shared Services

United States Digital Space LLC; Gurugram District; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

United States Digital Space LLC in Gurugram is seeking an experienced HR Shared Services Compensation Operations Senior Associate to drive analytical work and a service mindset. You will handle HRIS data, compensation queries, and reporting while collaborating with regional teams in a hybrid work model.

The role emphasizes data governance, adherence to SLAs, and process improvement in compensation processes across multiple systems, including SuccessFactors and Zendesk.

Qualifications

• 4+ years in HR Operations / Shared Services (EMEA and Americas).
• Strong Excel or spreadsheet skills: data validation, lookups, filters, pivots, reconciliation.
• Continuous-improvement mindset to diagnose issues and implement improvements.
• Can function independently with minimal mentorship and supervision.
• Working knowledge of compensation concepts: salary ranges, market positioning, comp ratio, job architecture, pay changes, promotions, merit, bonuses.

Responsibilities

• Process backend transactions related to general compensation questions or tasks; meet SLAs.
• Review and process requests related to job architecture, job codes, levels, pay ranges, bonuses, and related fields in the HRIS.
• Pull ad hoc compensation reports; review data for accuracy and summarize findings for partners.
• Assist with program documentation, records, data integrity, audit readiness and compliance materials.
• Collaborate with Compensation, HR Business Partners, Recruiting, Payroll, HRIS, Finance and regional teams to resolve issues and complete transactions end-to-end.
• Adhere to critical metrics and SLAs; maintain SOPs, knowledge articles, checklists and process maps.
• Perform data validation across SuccessFactors, case-management tools, payroll inputs and reporting systems.

Skills

Excel

Data analysis

Independent work

Process improvement

Tools

HRMS

Zendesk

SuccessFactors

Job description

The HR Shared Services Compensation operations senior associate combines analytical rigour with a service-orientated mindset. They will be comfortable working in the details of HR systems and cases while also understanding the broader impact of compensation data and decisions on employees, managers, payroll, reporting, and business operations.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

• You will play a vital role in processing the backend transactions related to general compensation questions or tasks, along with making sure that the relevant SLA’s are met
• Review and process requests related to job architecture, job codes, career levels, compensation tiers, pay ranges, compa-ratio, salary positioning, bonus eligibility, and other compensation-related fields in the HRIS
• Pull ad hoc compensation reports, review data for accuracy and completeness, and help summarize basic findings for the compensation team and business partners
• Assist with program documentation, supporting records, data integrity, audit readiness, and compliance materials
• Partner with Compensation, HR Business Partners, Recruiting, Payroll, HRIS, Finance, and regional People Teams to investigate issues, resolve discrepancies, and coordinate end-to-end completion of transactions
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
• Create, maintain, and improve standard operating procedures, knowledge articles, checklists, process maps, and case-handling guidance for compensation processes
• Perform data validation, reconciliation, and quality-control checks across SuccessFactors, case-management tools, payroll inputs, compensation planning files, and downstream reporting systems

Expected Skills

• Experience for 4+ years in HR Operations / Shared Services in an HR Shared Services role (EMEA and Americas)
• Strong Excel or spreadsheet skills, including data validation, lookups, filters, pivot tables, reconciliation, and basic analysis
• A continuous-improvement mindset, with the ability to identify patterns, diagnose process issues, and translate observations into practical improvements
• Can function independently, with minimal mentorship and supervision
• Working knowledge of compensation concepts, including salary ranges, market positioning, comp ratio, job architecture, pay changes, promotions, merit, bonus, and compensation data governance
• Should be proficient with HRMS and ticketing tools such as Zendesk, SuccessFactors, and should have been excellent in meeting HRSS performance parameters - case handling, etc

About the company

the company is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. the company’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, the company Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on the company for their most important applications, we’re powering the next era of software.

Our compass at the company is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us the company.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at the company, and help us make an impact on the world!

the company is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

the company is an equal opportunities employer.