Associate, HR Shared Services

Mongodb; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Employee affinity groups

Fertility assistance

Generous parental leave policy

Job summary

MongoDB is seeking an Individual Contributor for their HR Shared Services team in Gurugram. The ideal candidate will have 2-5 years of HR Operations experience and a keen eye for detail while ensuring adherence to processes. Responsibilities include processing employee queries, benefits, and payroll. The role supports a hybrid working model and requires a willingness to work in shifts. MongoDB values innovation and provides a supportive workplace focused on employee wellbeing.

Qualifications

• 2-5 years experience in HR Operations / Shared Services.
• Expertise in HR Operations and process adherence.
• Willingness to work in a 24X7 role.
• Ability to function in an ambiguous environment.

Responsibilities

• Process backend transactions related to employee queries, benefits, and payroll.
• Maintain standard operating procedures for case management.
• Deliver consistent service delivery to internal customers.
• Participate in data management tasks like audits and reporting.

Skills

HR Operations experience

Attention to detail

Self-starter

Ability to work independently

Proficiency with ticketing tools

Process improvement suggestions

Job description

The EMEA HR Shared Services team comprises five members, including the team lead, and supports operations across 19 countries in the EMEA region. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

We are looking for

• Individual Contributor as part of the HR Shared Services team in India
• You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met
• Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
• Assist in building and maintaining the Standard Operating Procedures for Case Management
• Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
• Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc.

Key Skills & Abilities

• Experience for 2-5 years in HR Operations / Shared Services in an HR Shared Services role for EMEA region
• Has expertise in HR Operations with eye for detail and process adherence
• Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
• Can function independently, with minimal mentorship and supervision
• Open to work in a 24X7 role
• Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
• Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
• Ability to get into detailing the process and have an eye for detail to suggest process improvements
• Comfortable with working in a shift of 2PM-10PM

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. MongoDB’s cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, (https://www.mongodb.com/company) guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy (https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb) , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB (https://www.mongodb.com/blog/channel/culture) , and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 1273423569