Senior Associate HR Operations

Aptia Group; Mumbai; On-site; INR 700,000 - 900,000; Full time

Job summary

Aptia is hiring for an HR Operations role based at our Powai, Mumbai office. You will provide timely project and process support to employees, managers, and People Team professionals, ensuring a superior service experience.

You will also drive process improvements and help manage Workday-related tasks to keep data accurate and up to date. The role reports to the Lead of the People Operations Team and requires hands-on experience with HR systems, strong communication, and the ability to work

Qualifications

• Bachelor's degree or equivalent is required.
• 4–6 years of relevant HR operations experience.
• Workday experience is mandatory.
• SOP creation and process stabilization is a plus.
• Excellent written and spoken communication.
• Ability to learn quickly, behave professionally, and take responsibility.
• Ability to work collaboratively or independently.
• Discretion with confidential information.

Responsibilities

• Provide consistent and timely support and feedback regarding People policies and processes.
• Oversee and manage HR systems and processes including Hire to Termination.
• Collaborate with Payroll, Benefits, and People Partners to enhance knowledge management and process improvement.
• Support People Operations in daily operations such as case management and reporting.
• Identify challenges and opportunities to drive excellence in operations.
• Maintain Aptia learning base and update SOPs.
• Manage Workday help cases and daily SLA management.
• Support HRMS data updates and process changes.
• Assist People Ops in internal activities and global initiatives.
• Assist in managing reports and dashboards.

Skills

Communication skills

Learning agility

Proactive ownership

Education

Bachelor's degree or equivalent

Tools

Workday

Job description

At Aptia, we consider our colleagues to be our greatest asset. Their creativity, talent, and eagerness to learn are fundamental to our company's success. Recruiting, developing, and retaining exceptional individuals are crucial for Aptia's future.

We are seeking a bright, energetic, and driven individual for the role, someone with prior HR operations experience and a desire to deepen their understanding of people processes. In this role, you will provide timely project and process support to employees, managers, and other People Team professionals, ensuring a superior service experience for those needing assistance. Additionally, you will enhance the productivity of your colleagues by supporting their projects and day-to-day tasks.

This position is based at our Powai, Mumbai office and reports to the Lead of the People Operations Team.

Responsibilities

• Provide consistent and timely support and feedback to Aptia colleagues who have queries regarding People policies and processes.
• Oversee and manage HR systems and processes, including but not limited to Employee Lifecycle (Hire to Termination)
• Collaborate with internal/global teams (e.g., Payroll & Benefits, People Partners) to enhance knowledge management and process improvement across service delivery centres.
• Support people team in daily operations such as case management, process management, reporting etc.
• Support people operations team to identify challenge and opportunity for driving excellence.
• Continually maintain Aptia learning base and update Standard Operating Procedures
• Responsible for managing Workday help cases and daily SLA management.
• Support process change in Aptia HRMS system, make sure that employee data is updated and accurate.
• Assist People Ops team in internal activities and global initiatives
• Assist the team in managing reports and dashboards.

Requirements

• A minimum of bachelor's degree or its equivalent.
• 4 to 6 years of relevant experience.
• Prior experience in Workday is MANDOTORY
• Prior knowledge of defining and stabilizing, SOP creation are added advantage.
• Excellent written and spoken communication skills.
• Proven ability to learn quickly, behave professionally, and proactively take responsibility.
• Ability to work collaboratively or independently.
• Demonstrate high level of discretion relating to confidential information.