Senior Associate - Enterprise & Functional Strategy – Front Office Strategy – Service Strategy

PwC; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

PwC Acceleration Center India is seeking a Senior Associate – Enterprise & Functional Strategy – Front Office Strategy – Service Strategy to shape future‑state service strategy and support transformation workstreams for enterprise clients.

You will analyze complex problems, manage workstreams, mentor juniors, and translate data and market insights into clear recommendations using structured consulting approaches.

Qualifications

• MBA degree required.
• 4+ years of experience required.
• Oral and written proficiency in English required.

Responsibilities

• Leading service strategy workstreams for enterprise clients, including future‑state design, due diligence, and transformation planning.
• Mapping current‑state and future‑state service processes and identifying opportunities to apply AI and automation in service operations.
• Supporting platform evaluation, functional requirements definition, and customer experience design across service‑related solutions.
• Developing training strategies, learning materials, leadership communications, and adoption plans that support new ways of working.
• Conducting market assessments, competitive benchmarking, trend analysis, and market sizing to inform strategy recommendations.
• Structuring complex business problems, synthesizing data, and turning findings into clear recommendations for clients.
• Managing timelines, deliverables, and issue tracking across multiple workstreams while maintaining attention to detail.
• Preparing executive‑ready presentations and data visuals that translate analysis into concise business narratives.
• Building relationships with client teams and internal stakeholders while mentoring junior team members on assigned tasks.
• Applying analytical tools, AI‑enabled workflows, and visualization platforms to accelerate insight generation and support decision‑making

Education

MBA

Job description

Industry/Sector

Not Applicable

Specialism

Corporate and Business Strategy

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Senior Associate – Enterprise & Functional Strategy – Front Office Strategy – Service Strategy you will support future‑state service strategy, due diligence, and strategic transformation workstreams for enterprise clients within our Strategy Consulting practice. As a Senior Associate you will analyze complex problems, manage assigned workstreams, build meaningful client connections, mentor junior team members, and use critical thinking to turn data and market insights into clear recommendations. This role offers the chance to contribute to service process design, platform evaluation, change and training enablement, and market and competitive intelligence in a client support setting.

In this role at PwC Acceleration Center India, you will use a structured consulting approach to map current and future service processes, apply AI and automation to improve service operations, and develop client‑ready materials that support decision making. You will also help shape learning content, leadership communications, and adoption plans that support new ways of working, while developing your own technical depth and business context across multiple deliverables and timelines.

Responsibilities

• Leading service strategy workstreams for enterprise clients, including future‑state design, due diligence, and transformation planning
• Mapping current‑state and future‑state service processes and identifying opportunities to apply AI and automation in service operations
• Supporting platform evaluation, functional requirements definition, and customer experience design across service‑related solutions
• Developing training strategies, learning materials, leadership communications, and adoption plans that support new ways of working
• Conducting market assessments, competitive benchmarking, trend analysis, and market sizing to inform strategy recommendations
• Structuring complex business problems, synthesizing data, and turning findings into clear recommendations for clients
• Managing timelines, deliverables, and issue tracking across multiple workstreams while maintaining attention to detail
• Preparing executive‑ready presentations and data visuals that translate analysis into concise business narratives
• Building relationships with client teams and internal stakeholders while mentoring junior team members on assigned tasks
• Applying analytical tools, AI‑enabled workflows, and visualization platforms to accelerate insight generation and support decision‑making

What You Must Have

• At least a Master of Business Administration’s degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• MBA or PGDM from a premier business school
• Three to five years in strategy consulting
• Delivering service strategy and transformation workstreams
• Analyzing market trends and competitive benchmarks
• Building client relationships and internal stakeholder trust
• Applying AI, automation, and analytics to service design
• Developing training materials, leadership communications, and adoption programs