Senior Business Analyst

Fiserv India Pvt Ltd; Thane; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

Fiserv India Pvt Ltd in Thane, Maharashtra is seeking a Sr Business Analyst to analyze credit risk needs, define requirements, and bridge business with IT and external providers.

You will lead mid-size projects, coordinate cross-functional teams, ensure delivery on time and within budget, and communicate clearly with stakeholders. The role requires strong analytical skills, problem-solving, and adaptability in a fast-paced fintech environment.

Qualifications

• Proficiency in Microsoft Office tools.
• Excellent verbal, written and presentation skills.
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction.
• Proven problem-solving skills from problem assessment to solution selection.
• Ability to identify alternatives and make contingency plans.
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities - Ability to make difficult decisions based on the value to customers and overall business in a fast-paced, complex and at times stressful environment.
• Proven ability to thrive in a fast paced, dynamic environment.
• Ability to handle multiple projects and assignments.
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.

Responsibilities

• Drive mid-size projects, or component phases of larger programs.
• Lead and coordinate cross-functional, cross-departmental teams responsible for all aspects of a project from initiation to closure.
• Ensure project methodologies, delivery processes, and implementation management are followed.
• Manage project budget, estimates, cost variance tracking, and resource allocation.
• Provide clear and concise project communications to stakeholders and teams.
• Collaborate on monthly planning and forecasting; prepare materials for impacted teams on new solutions.
• Engage with Solutions team to assess impact and obtain approvals.
• Triage requests for product enhancements or new products.

Skills

MS Office

Verbal and written communication

Project delivery

Problem solving

Change management

Education

Bachelor's degree or equivalent

Tools

Jira

Clarity

Scrum knowledge

Job description

Sr Business Analyst Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Sr Business AnalystJob Title Sr Business Analyst

Job Description

Analyzes the business needs of Credit Risk clients and stakeholders to help identify business problems, contribute input to business solutions, and manage project implementations. Concentrates and thinks through end-to-end activities that create value for customers, while removing unnecessary non-value-added work. Help the organization improve the way in which it conducts its functions and activities in order to reduce overall costs, provide more efficient use of scarce resources, and better support customers. Consult with the customer on how to best support their area through the effective use of current technology. Liaise between the business side of an enterprise and the IT department or external service providers. Apply analytical skills to client business needs (which are often high-level or lacking in detail) and communicate these business wants/needs in a clear and unambiguous manner. Focuses primarily on Functional Requirements which describe what the system, process, or product/service must do to fulfill the business requirement(s). Bridges systems requirements from the end user to functional implementation of technical solutions. Creates requirements specifications (client, user, etc.), specifications of user or market needs; identification or synthesis of technology needed to meet a user or market need.

Job Specific Responsibilities

The Sr Business Analyst is responsible for driving mid-size projects, or component phases of larger programs. Accountable for delivering projects on time, within budget, and within scope. This individual will lead and coordinate cross-functional, cross-departmental, cross-company teams that are responsible for all aspects of a project, from initiation to closure. The Sr Business Analyst exemplifies strong initiative and management skills. Ensures project methodologies, project delivery processes, and implementation management processes are followed. This includes managing and driving the Project Requirements, Schedule, Risk and Issue Management, and Scope Change Management The Sr. Business Analyst, along with the Project Manager will manage the project budget. This includes understanding and validating estimates, cost variance tracking, and managing project resources effectively. The Sr. Business Analyst provides clear and concise project communication; both written and verbal. Facilitates/manages project communications and stakeholder, client and project team expectations. Collaborate on monthly planning and forecasting, Work with training team to create materials for impacted teams on the new solutions, Sign-off business requirements developed by Solutions team. Engage with Solutions team to get the project impact assessed and obtain HLE. Decide the path forward based on HLE and obtain business approvals. Triage business requests for product enhancements or new products

Candidate Requirements

• Proficiency in Microsoft Office tools
• Excellent verbal, written and presentation skills
• Proven success in delivering projects within budget and specified timeframes, while ensuring customer satisfaction
• Proven problem-solving skills from problem assessment to solution selection
• Ability to identify alternatives and make contingency plans
• Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities - Ability to make difficult decisions based on the value to customers and overall business in a fast-paced, complex and at times stressful environment
• Proven ability to thrive in a fast paced, dynamic environment
• Ability to handle multiple projects and assignments
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.

Preferred Qualifications

Bachelor's Degree or equivalent, plus 6+ years progressive management experience, including management of major projects, in a large operating environment. PMP preferred. Clarity experience/knowledge a plus Jira Board management, Jira ticket creation, scrum Master experience a plus, but not needed Experience working with technical delivery teams

Thank you for considering employment with Fiserv.

Our commitment to Diversity and Inclusion

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Experience Level

Senior Level