Senior Associate – Catalog, RBS

Amazon; Karnataka; On-site; INR 450,000 - 650,000; Full time

Job summary

ADCI - Karnataka - A66 invites applications for a Senior Associate (Catalog Specialist) to operate with minimal direction and improve team results. The role involves end-to-end processes, data-driven reporting, and driving improvements while maintaining records and KPIs.

Qualifications include a Bachelor's degree and strong English communication. Preferred skills include catalog/ data/ operations experience and advanced Excel capabilities. Weekend/holiday rotations may apply.

Qualifications

• Bachelor's degree or above.
• Strong written and verbal English communication with data-backed updates.
• Experience in catalog, data or operations processes; ability to work independently.
• Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).
• Knowledge of Root Cause Analysis and the 7 QC quality tools.

Responsibilities

• Handle end-to-end processes and related tools in order to achieve business goals.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards.
• Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible.
• Maintain records of day-to-day work by updating trackers to reflect work done.
• Support and implement improvement ideas in order to increase process efficiency.
• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.
• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.
• Train and mentor other Associates to ensure a fast ramp-up.
• Flag any process updates received from stakeholders to the Manager.

Skills

Communication

Root Cause Analysis

Quality tools

Education

Bachelor's degree

Tools

MS Excel

PivotTables

Formulas

Job description

Description

The Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.

Description

The Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.

The main responsibilities of the Senior Associate include, but are not limited to:

• Handle end-to-end processes and related tools in order to achieve business goals.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
• Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible
• Maintain records of day-to-day work by updating trackers to reflect work done
• Support and implement improvement ideas in order to increase process efficiency.
• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.
• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.
• Train and mentor other Associates to ensure a fast ramp-up.
• Flag any process updates received from stakeholders to the Manager.

Basic Qualifications

• Bachelor's degree or above
• Strong written and verbal communication skills in English, with the ability to structure emails and updates backed by data.

Preferred Qualifications

• Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.
• Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).
• Working knowledge of Root Cause Analysis and the 7 QC quality tools.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Company

ADCI - Karnataka - A66

Job ID: A10503444