Senior Associate

Amazon; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

ASSPL - Karnataka in Bengaluru is seeking a detail‑driven Catalog Operations specialist to handle catalog and vendor cases, coordinate with sellers and internal teams, and ensure content quality according to guidelines.

You will prepare daily to monthly reports, contribute to SOP updates, and participate in process improvements while maintaining accuracy and timely communication.

Qualifications

• Bachelor's degree is required.
• Fluent in English (speaking, reading, writing).
• Experience with Excel and MS Office applications.

Responsibilities

• Handle catalog and vendor-related cases and queries.
• Coordinate with sellers, vendors and internal teams for catalog creation and imaging.
• Review catalog content quality against guidelines and coordinate fixes.
• Document processes and regularly update SOPs.
• Generate daily, weekly and monthly business reports.
• Assist in onboarding new processes as needed.

Skills

English fluency

MS Excel

Analytical skills

Interpersonal skills

Listening skills

Data accuracy

Education

Bachelor's degree

Tools

Microsoft Office

Job description

• Handle various types of cases related to catalog and vendor complaints
• Provide required inputs to stakeholders to manage vendor feedback
• Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities
• Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
• Document processes & regularly update existing SOPs
• Review & suggest SOP changes required if any to the team basis input from Category managers
• Handle various sets of daily, weekly and monthly business reports
• Onboard new processes if required as per the business needs

Description

• Handle various types of cases related to catalog and vendor complaints
• Provide required inputs to stakeholders to manage vendor feedback
• Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities
• Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
• Document processes & regularly update existing SOPs
• Review & suggest SOP changes required if any to the team basis input from Category managers
• Handle various sets of daily, weekly and monthly business reports
• Onboard new processes if required as per the business needs

I. Skills

• Excellent written and oral communication skills (English)
• MS Excel proficiency – ability to mine voluminous data for specific detail
• Strong analytical skills
• Strong interpersonal skills
• Excellent listening skills
• Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics

• Pace of implementation and consistency in performance
• Willingness to take initiatives and additional responsibilities
• Willingness to travel
• Commitment and completion factor
• Peer respect - establish and maintain cooperative working relationships
• Creative and analytical problem solvers with passion for operational excellence
• Identify areas of possible process improvements

III. Ability to

• Multi task in a fast paced environment
• Operate in the system with speed and accuracy necessary to meet Amazon standards
• Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
• Flexible to work in shifts (including weekends) basis the business requirements and to make calls

IV. Operations

• Interact with vendors/stakeholders for process setup/clearing blockers in process
• Flag possible escalation, dive deep to recommend and implement corrective actions
• Flag any updates received from stakeholders on process to Team Lead/Manager
• Be part of stakeholders’ calls to raise challenges, lead, and document conference discussions
• Audit tasks assigned to junior associates and report quality metrics
• Train new staff and give feedback to the training team/manager
• Understand the processes across teams & work towards improving the same along with process experts

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Karnataka

Job ID: A10503380