Catalog Specialist I, VAS

Amazon; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Amazon Home Services in Bengaluru, Karnataka is seeking a Catalog Assistant to work closely with Service Providers, Customer Service, and Operations to identify gaps in fulfillment and to improve customer experience on the Amazon Home Services platform in India.

The role requires strong attention to detail, data analysis, and adherence to SOPs. You will collaborate with program and product teams to drive long-term fulfillment improvements and maintain accurate product information.

Qualifications

• Bachelor's degree is required.
• Fluent English (spoken and written) is required.
• Experience with Microsoft Office applications (Excel, Word, PowerPoint) preferred.

Responsibilities

• Report audit results and communicate them to others within the organization.
• Analyze data and identify new trends/patterns.
• Identify generic patterns in CX escalations and translate into guidelines to improve the escalation process.
• Provide feedback to streamline existing processes to achieve higher quality and consistency.
• Be open to working on Saturdays and Sundays, with two other days off per week.

Skills

Microsoft Office

English Fluency

Education

Bachelor's degree

Tools

Excel

Job description

Description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you.

Description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you. We are looking out for candidates for Catalog Assistant. In this role, you will be responsible for working closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in.

Key job responsibilities

Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity. Tasks including interacting and coordinating with customers, gathering and presenting customer feedback and ensuring Amazon remains competitive, wide selection and good product information and solving challenging operational goals. Also include maintaining records of work, tracking business workflow, escalating deviations.

• Report audit results and communicate them to others within the organization.


• Analyze data and identify new trends/patterns.


• Identify generic patterns in cx escalations and to be translated into guidelines and SOPs to improve overall escalation process.


• Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.


• Should be open to working on Saturday & Sunday, with any other 2 days of the week as off.

Basic Qualifications

• Bachelor's degree


• Speak, write, and read fluently in English


• Experience with Microsoft Office products and applications

Preferred Qualifications

• Knowledge of Excel at an advanced level

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Karnataka

Job ID: A10498215