Senior Associate – Catalog, RBS

Amazon; Karnataka; On-site; INR 500,000 - 750,000; Full time

Job summary

Amazon's ADCI in Karnataka seeks a Senior Associate (Catalog Specialist) who can operate with minimal direction, improving team results and preparing leadership-friendly reports.

You will handle end-to-end processes, monitor KPIs, and train associates while maintaining trackers and sharing best practices. The role requires strong English communication and advanced MS Excel skills, with a flexible, rotating schedule including weekends.

Qualifications

• Bachelor's degree or above is required.
• Strong written and verbal communication in English.
• Experience in catalog, data, or operations helpful.

Responsibilities

• Handle end-to-end processes and related tools to achieve business goals.
• Monitor day-to-day volumes and ensure SLAs are met.
• Open to a rotating schedule, including weekends and holidays.
• Maintain records by updating trackers reflecting work done.
• Support and implement ideas to increase process efficiency.
• Monitor KPIs, create reports, flag deviations, and dive deep on causes.

Skills

English communication

Data-driven communication

Education

Bachelor's degree or above

Tools

MS Excel

Root Cause Analysis

7 QC quality tools

Job description

Description

The Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.

Key job responsibilities

The main responsibilities of the Senior Associate include, but are not limited to:

• Handle end-to-end processes and related tools in order to achieve business goals.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
• Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible
• Maintain records of day-to-day work by updating trackers to reflect work done
• Support and implement improvement ideas in order to increase process efficiency.
• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.
• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.
• Train and mentor other Associates to ensure a fast ramp-up.
• Flag any process updates received from stakeholders to the Manager.

Basic Qualifications

• Bachelor's degree or above
• Strong written and verbal communication skills in English, with the ability to structure emails and updates backed by data.

Preferred Qualifications

• Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.
• Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).
• Working knowledge of Root Cause Analysis and the 7 QC quality tools.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ADCI - Karnataka - A66

Job ID: A10503444