Senior associate - Catalog, IN Core Consumables

Amazon; Bengaluru; On-site; INR 550,000 - 850,000; Full time

Job summary

ASSPL - Karnataka in Bengaluru is seeking a Senior Associate (L3) to drive customer-focused programs. You will audit product detail pages, correct defects, and support pilots while coordinating with stakeholders to ensure quality.

You will assist sellers with onboarding and training on internal tools, manage various business reports, and contribute to SOP updates to improve catalog accuracy and customer experience.

Qualifications

• Bachelor's degree
• Experience with Microsoft Office products and applications
• Knowledge of SQL

Responsibilities

• Audit product detail pages and correct defects, coordinating with stakeholders
• Support pilots for new customer focus programs and communicate results
• Assist sellers/vendors with onboarding formalities and training on internal tools
• Manage daily/weekly/monthly business reports and SOP updates
• Coordinate with internal teams for catalog creation and product imaging
• Document processes and suggest SOP improvements based on input from Category managers

Skills

Microsoft Office

Education

Bachelor's degree

Tools

SQL

Job description

Description

Are you eager to make a huge impact on Amazon’s ability to drive business development? If you are customer obsessed and would like to be part of customer focused programs, this is the position for you.

In this role of Senior Associate (L3), the individual is expected to be an effective listener, communicator and problem-solver and balance the needs and requirements of the program with high customer obsession. The tasks that he or she would be responsible for shall include (but are not limited to) effectively performing audits for detail pages and correction of defects, communicating with stakeholders and supporting pilots for new customer focus programs.

Core Responsibilities

• Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
• Guide & help seller for completing onboarding formalities & train them on internal tools.
• Handle various types of cases related to inbounding, product issues and customer complaints
• Provide required inputs to seller to manage customer feedbacks
• Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
• Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
• Document processes & regularly update existing SOPs
• Review & suggest SOP changes required if any to the team basis input from Category managers
• Handle various sets of daily, weekly and monthly business reports
• Onboard new processes if required as per the business needs

Basic Qualifications

• Bachelor's degree
• Experience with Microsoft Office products and applications

Preferred Qualifications

• Knowledge of SQL

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Company

ASSPL - Karnataka

Job ID: A10502009