Senior Associate – Catalog, RBS

Amazon; Karnataka; Sur place; INR 600 000 - 1 000 000; Plein temps

Résumé du poste

Amazon is seeking a Senior Associate (Catalog Specialist) in Karnataka, India. You will operate with minimal direction, improve team results, prepare leadership reports, analyze root causes, and propose permanent fixes to problems.

The role requires strong English communication, a Bachelor's degree, and experience in data or operations processes with advanced Excel skills. Weekend rotation and training support are part of the program.

Qualifications

• Bachelor's degree required.
• Excellent written and verbal communication in English with data-backed updates.

Responsabilités

• Handle end-to-end processes and tools to achieve business goals.
• Manage day-to-day volumes and meet SLA quality standards.
• Work rotating shifts including weekends with advance notice for accommodations.
• Maintain trackers and records of day-to-day work.
• Support and implement process improvement ideas to increase efficiency.
• Monitor KPIs, create reports, flag deviations, and analyze root causes.
• Share knowledge via emails, shadowing, and workshops.
• Train and mentor other Associates to ensure rapid ramp-up.
• Flag stakeholder-driven process updates to the Manager.

Connaissances

English communication

Data analysis

Formation

Bachelor's degree

Outils

MS Excel

Description du poste

Description

The Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.

Key job responsibilities

The main responsibilities of the Senior Associate include, but are not limited to:

• Handle end-to-end processes and related tools in order to achieve business goals.
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
• Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible
• Maintain records of day-to-day work by updating trackers to reflect work done
• Support and implement improvement ideas in order to increase process efficiency.
• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.
• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.
• Train and mentor other Associates to ensure a fast ramp-up.
• Flag any process updates received from stakeholders to the Manager.

Basic Qualifications

• Bachelor's degree
• Strong written and verbal communication skills in English, with the ability to structure emails and updates backed by data.

Preferred Qualifications

• Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.
• Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).
• Working knowledge of Root Cause Analysis and the 7 QC quality tools.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

ADCI - Karnataka - A66