Senior Associate, LOAD, Seller Success Programs (SSP)

Amazon; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading e-commerce platform in Bengaluru is seeking a Senior Associate to enhance Seller Success for their 3P Selling Partner business. This role involves crucial responsibilities like researching leads, maintaining quality standards, and coordinating with the Sales Team. Candidates should possess excellent analytical skills and a bachelor's degree. Flexibility for shifts including nights is required. This position supports the mission of making the marketplace seller-centric, driving significant impact on business growth.

Qualifications

• Excellent analytical skills required for data analysis.
• Flexibility to work shifts, including night shifts if necessary.
• Willingness to take initiative and manage responsibilities.

Responsibilities

• Research and verify potential leads and brand information.
• Maintain records of work and update trackers.
• Flag escalations to manager if SLA or quality issues arise.
• Coordinate with Sales Team to identify process opportunities.

Skills

Analytical skills (Excel, Quick Suite, PowerBI)

Salesforce tool proficiency

Root cause analysis

Ability to deal with ambiguity

Education

Bachelor’s degree in any discipline

Master's degree

Tools

Salesforce

AI tools

PowerBI

Job description

Overview

Are you eager to make a huge impact on Amazon's ability to drive seller success? Are you a person ready to work with our Business Development team to help ensure we are targeting the best brands who are not already selling with us to help us keep our 3P selection world-class.

The 3P Selling Partner business represents approximately 60% of the total Amazon.com sales and continues to grow. We are looking for a Senior Associate to support Seller Success for the 3P Selling Partner business and to contribute to our mission of making Amazon the most Seller-centric marketplace in the world. The teams primary role will be to collaborate with the LOAD team and provide lead qualification and auditing to help us identify great brands who are not already selling with us, helping contribute to high level SPRS (Selling Partner and Recruitment Services) org goals.

Responsibilities

In this role, the individual works on one or more critical programs/tasks to save time for reps. These tasks include (but are not limited to) researching potential leads, verifying critical brand level information, interacting/coordinating with the business development team, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.

• Handle day-to-day processing of assigned brands and ensure SLAs are met per quality standards
• Maintain records of day-to-day work by updating trackers to reflect work done
• Flag escalations to manager or lead if a possible SLA or quality default is identified
• Interacting and coordinating with Sales Team to flag process opportunities
• Flexible with working shifts, including night shifts (US hours, if required)
• Willingness to take initiatives and responsibilities including working outside of the “standard” work day

Qualifications

Basic Qualification

• Bachelor’s degree in any discipline
• Excellent analytical skills (Excel, Quick Suite, PowerBI)
• Proficiency on Salesforce tool & AI tools
• Ability to perform root cause analysis and identify constraints to recommend solutions
• Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks
• Flexible with working shifts, including night shifts (US hours, if required)
• Ability to work overtime as per business needs
• Willingness to take initiatives & responsibilities including working outside of the "standard" work day

Preferred Qualifications

• Master's degree
• Experience communicating to senior management and customers verbally and in writing

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Company - ADCI - BLR 14 SEZ

Job ID: A3165917